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Privacy Shield Policy


Kapsch TrafficCom North America and its affiliated US subsidiaries ("KTC NAM", "we", "us," or "our") comply with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from the United Kingdom and European Union member countries transferred to the United States pursuant to Privacy Shield. KTC NAM has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in the privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

Rights Under Privacy Shield

Individuals whose information is covered under the Privacy Shield have the right to obtain confirmation as to whether personal data concerning him or her is being processed and, where that is the case, access to the personal data. Individuals have the right to obtain rectification of inaccurate personal data concerning him or her without delay.

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our website and the choices you have associated with that data.

Purpose of Data Collection

Kapsch TrafficCom is a provider of intelligent transportation systems in the fields of tolling, traffic management, smart urban mobility, traffic safety and security, and connected vehicles. As a one-stop solutions provider, Kapsch TrafficCom offers end-to-end solutions covering the entire value creation chain of its customers, from components and design to the implementation and operation of systems.

KTC NAM uses collected personal data for purposes directly related to the lifecycle of a customer project. This privacy Shield Policy applies to personal data within the scope of KTC NAM’s Privacy Shield certifications which includes the following categories:

  • Personal data related to current, former and prospective customers in fulfilling transaction requests.
  • Personal data related to in the installation, maintenance and operation of customer projects.
  • Personal data related to back office support and customer service centers.
  • Personal data related to marketing and ongoing business development activities.
  • Personal data related to KTC supplier administration and information for business partners.
  • Personal data related to current, former and prospective employees for purposes related to human resources functions.

KTC NAM will not process personal data for a different purpose that that for which it is collected. Personal data stored is limited to a strict minimum which necessary for fulfilling the purpose or as required by law or a regulation.

Types of Data

KTC NAM collects personal data during the design, implementation, operation and maintenance of intelligent traffic systems for our customers. While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("personal data").  

Personally identifiable information may include, but is not limited to:

  • Address (city, state, zip/postal code, province, country)
  • Cookies and usage data
  • Credit card number
  • Debit card number
  • Device ID
  • Email address
  • Facial photographs or other facial recognition data
  • Financial account number
  • First name and last name
  • Initials
  • IP address
  • License plate number
  • License plate type (commercial, passenger, etc.)
  • Phone number
  • Precise geographic location data
  • Surveillance images
  • Tag number
  • Temporary vehicle ID number
  • Tolling tag number
  • Tolling transponder number
  • User name
  • Vehicle identification number
  • Vehicle make, model, and color
  • Vehicle operator / license number
  • Vehicle Photograph

Notice and Choice

KTC NAM will provide notice to individuals when their personal data is collected and inform them on how that information will be used through this Privacy Shield Policy, KTC NAM websites or through additional methods of communication including contracts and agreements.

KTC NAM will offer individuals the ability to choose (opt out) whether their personal data is (i) to be disclosed to a third party except when disclosure is made to a third party that is acting as an agent to perform task(s) on our behalf and under our instructions or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individuals. In order to request that KTC NAM not use an individual's personal data, contact KTC NAM by email at:

You can also contact us at:
KTC NAM Corporate Privacy Office
21515 Ridgetop Circle, Ste. 290
Sterling, VA 20166-6576
United States

Disclosures & Accountability for Onward Transfers

Your information, including personal data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including personal data, to United States and process it there. Your consent to this Privacy Shield Policy followed by your submission of such information represents your agreement to that transfer.

Kapsch TrafficCom North America will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Shield Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


KTC NAM will grant reasonable access to individuals who request personal data that it KTC NAM possesses about them. We will provide individuals the opportunity to correct, amend or delete information that is inaccurate or that has been processed in violation of the Principles, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.


KTC NAM follows the appropriate protocols to protect personal data in our possession. We implement appropriate measures and processes to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal data.

Data Integrity and Purpose Integrity

KTC NAM limits the collection of personal data to the information that is relevant for the purpose of processing. KTC NAM does not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual. KTC NAM takes reasonable steps to ensure that personal data is reliable for its intended use, accurate, complete, and current.


In compliance with the Privacy Shield Principles, KTC NAM commits to the resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. United Kingdom and European Union individuals with Privacy Shield inquiries or complaints should first contact KTC NAM at:

KTC NAM has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit our U.S. based third party dispute resolution provider, the International Centre of Dispute Resolution/American Arbitration Association (“ICDR/AAA”). Please contact or visit ICDR/AAA for more information or to file a complaint. This service is provided free of charge to you.

If the dispute involved human resources personal information, or information collected in the context of an employment relationship, we will cooperate with the competent UK, EU or Swiss data protection authorities and comply with the advice of such authorities.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved under other redress mechanisms. See Privacy Shield Annex 1 at

The Federal Trade Commission has jurisdiction over KTC NAM’s compliance with the Privacy Shield.

Disclosure Requirement

KTC NAM is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


We may update our Privacy Shield Policy from time to time. We will notify you of any changes by posting the new Privacy Shield Policy on this page.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Shield Policy.

You are advised to review this Privacy Shield Policy periodically for any changes. Changes to this Privacy Shield Policy are effective when they are posted on this page.