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Traffic Management Centers

The mission is to create innovative traffic management solutions to enable users to arrive at their destination conveniently, on time, safely, efficiently and with minimal environmental impact.

Kapsch TMC's in the news

In 2022, the Kapsch KC Scout operations team was awarded best of ITS Heartland for new training program
  • “New Hire Onboarding: A Team Approach”
  • A two-week intensive workshop
  • Three weeks of hands-on training of the three core TMC roles
  • Trainee is transitioned to their assigned shift with a dedicated Training Mentor for daily operations

 

Kapsch Supports Local Communities

The NYC Metropolitan Future City Competition offers students the chance to bring their ideas for the future to life. Kapsch proudly supports the event through sponsorship and technical resources.

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Future City Competition:

VideoVideo

Kapsch is the best TMC operations partner. Not only do we provide an efficient operation, our people grow and develop to provide outstanding service and dynamic insight into traffic in our communities. We focus on who our operators are and what they do at all levels including managers and support staff.

To meet performance expectations at the highest possible level, we transform data into relatable and easy to digest, actionable intel.

Our experience will help improve your community. Our solutions are different for each of the locations we support but our values remain the same.

Traffic Management Centers

STL Gateway

Arterial Management

Ability to support by using real-time video feeds from traffic cameras to address traffic problems quickly.

  • Traffic Vision- Video Detection and data collection
  • Expresss Lane Command Center
  • Rekor One Platform-ATMS/Reporting/Incident detection
  • BlinkLink by Tapco- Wrong Way Detection
  • Skyline Claris Portal- Video Sharing
  • Video Insight- Video wall management
  • Connected vehicle technology
  • Schedule Anywhere-Allows efficient staff scheduling
Eco map
Video Wall
  • Active Constructions
    • All active lane closures
       
  • Arranged by clearance times
  • Warnings for late running work
    • Active Constructions – Map View
       
  • All active lane closures populated on regional map
    • Travel Times
       
  • AM/PM/Overnight specific
  • Major corridors
  • Free Flow/Current/Historical
    • Active Incidents
       
  • Listing of current, high level incidents
  • Type of incidents, severity, location, duration available in one key location
  • Displays daily average clearance time compared to desired clearance time with the Percentage clearing within the average
Kapsch University

Kapsch University

Launched in 2015, this Interactive Computer Based Training sets consistent knowledge standards across our operation centers. 

  • General Training Modules
  • Site Specific Training Modules
  • Certificate Tracking
  • Bi-yearly Training Program Updates
  • Operator’s knowledge gained over time is tracked through quizzes and interactive scenario/decision-making simulations
     
Core Training
  • Incident Management
  • Freeway Service Patrol
  • Intelligent Transportation Systems (ITS)
  • Advanced Traffic Management System (ATMS)
  • ITS Traveler Information & Advanced Traveler Information Systems (ATIS)
  • Proactive Operations
  • Winter Weather
  • Amber, Blue, and Silver Alerts
     
Systems Training – ITS components may vary by project, requiring unique training plans for each operation.
  • New hires receive instructional and hands-on training to provide an understanding of project systems, resources, and applications.
  • In concert with the Kapsch University core training, the function and purpose of each system is fully defined.
  • The employee’s ability to assess resources, navigate system components, and deliver incident management steps is evaluated and approved prior to independent operations.
     
Site Specific training
  • The Kapsch TMC Training & Innovations Team support TMC’s through development of site-specific training modules.
  • Why site specific? Because we recognize, value, and support the distinctions between TMC operations.
     
Annual Compliance Training
  • Ethics & Drug Free Workplace
  • Intellectual Property
  • Workplace Harassment
  • Avoiding Conflicts of Interest
     
Nationally Recognized Certifications:
Managed through portal
  • FEMA IS-100.C: Introduction to the Incident Command System
  • FEMA IS-700.B: An Introduction to the National Incident Management System
  • All operators complete ICS 100 & 700 level courses by FEMA online.
  • FEMA ICS 100 & 700 certifications do not expire
JTMC

Data Collection

TMC Operators monitor traffic and capture real-time roadway data. Incident data is captured and stored in ATMS software.

Performance Measures

Accountability – demonstrate an accurate depiction of current incident management

Efficiency – Monitor performance outcomes to determine which processes result in greater efficiency

Program Effectiveness – demonstrate how implementation of a program has benefited incident management

Demonstrating improvements over time –demonstrating how program changes have affected performance from one period to the next

Supporting future planning – identify ways to better respond to incidents, hot-spot locations or response times

Eco graphs
Types of measures
  • Number of incidents
  • Frequency of incidents
  • Incident duration
  • Clearance times
  • Severity of incidents
  • Number of fatalities
  • First Responder statistics
  • Incident detection time
  • Incident verification time
  • Incident response time
JTMC Performance measures

Contact our experts if you have further questions

Chuck Maloney

Chuck Maloney
National Practice Director
charles.maloney@kapsch.net

Jason Sims

Jason Sims
Vice President and General Manager for Traffic Management
Ervin.Sims@kapsch.net

References

Central Texas Regional Mobility Authority

To whom it may concern:

The Austin TMC Group provided excellent service during our recent winter weather. All staff was able to quickly and efficiently go remote for a few days due to hazardous road conditions. We were able to act fast and ensure each operator had the necessary hardware and software to perform their duties seamlessly. The TIM Center staff communicated throughout the duration of the storm with status reports as well as with each other, resulting in smooth operation for the duration of the weather event. I am grateful for the support this group offers and for the dedication from of our operators.

Thank you,
Fabiloa Bowers
Traffic & Incident Manager
Central Texas Regional Mobility Authority

Central Texas Regional Mobility Authority
Tropical Storm Elsa & Surrounding Weather Events, July 8th – July 12th, 2021

Kapsch teams came together for this extraordinary weather event. Our TMC interagency coordinated VMS messaging, our TMC Management Team, Field Technicians and IT groups were all aligned on substantial storm preparation to be ready for whatever Mother Nature would send.

Our operators faced many different challenges but were able to manage with grace including:

  • 20 flooding incidents in one day: Highest since July 22, 2019, and tied for most since Jan. 2018
  • 9 locations had all lanes blocked by flooding: Bronx and Manhattan flash flooding at unprecedented locations
US Weather
Hurricane Ida, August 29th, 2021 

Hurricane Ida made landfall in Louisiana as a high-end Category 4 hurricane. Kapsch TMC staff were notified 48 hours in advance to prepare for the storm .

As conditions deteriorated in southeast Louisiana, a power loss led to TMC closures, operators were displaced, we had fuel shortages, and some staff were forced to evacuate their homes. 

Kapsch supported the TMC staff during this event. Bonus payments were provided to all Kapsch employees to help them manage immediate personal issues . One employee reacted, “It was thoughtful, and much appreciated. I value working for a company that values its employees as people."

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