State of Texas: Department of Information Resources Contract DIR-CPO-593
Deliverables-Based IT Services (DBITS) contract

Kapsch TrafficCom is dedicated to providing outstanding professional services to state and local government and higher education organizations in the State of Texas. Our more than 20-year commitment to serving Texas has given us the opportunity to understand the underlying business processes and challenges encountered when serving your constituents.

Kapsch TrafficCom is pleased to be able to provide services to state and local government agencies and institutions of higher education under the Department of Information Resources (DIR) Deliverables-Based IT Services contract (DBITS). This contract vehicle benefits users by eliminating the request-for-proposal requirement and accelerating service delivery via this fully competed contract mechanism. The process helps your organization save time and money allowing for Kapsch TrafficCom to contract directly eligible entities, including Texas state agencies, public institutions of higher education, public school districts, or other local government entities.

1. Application Development, Maintenance, and Support: Application development is the development of new applications which may be mainframe, server, network-based, web-based or a combination and may require interfaces to existing applications. Application maintenance and support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment.
2. Technology Upgrade, Migration, and Transformation: Technology upgrade, migration, and transformation may be accomplished by converting/migrating legacy applications to new technology, either with or without new business functionality. It may also include introducing new technology into the enterprise and managing any changes as a result of the introduction. 
   
   Transformation may include assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Part of the transformation journey may include planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services, and training support. 
   
   Return on investment (ROI), benchmarks, and milestones may also be appropriate to include in a transformation initiative. 
   
   Agile methodology may be considered if requesting agency approves the deliverables and/or milstones that align with the documented sprint schedule, methodology, and governance which defines the process of developing, communicating, implementing, monitoring, and approving the project phases. 
   
   Additional areas within scope include the following:

• Website content accessibility compliance;
• Cloud transformation;
• Digital transformation;
• IT organizational transformation; and
• User acceptance testing.

3. Enterprise Resource Planning (ERP): ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are usually modularized and generally highly configurable. Business Process Reengineering (BPR), system or application changes, implementation, conversion services, and training are often included in an ERP initiative.

4.Project and Program Management: Project and program management services include any or all of the project management processes identified by the Project Management Institute (PMI) as published in the most recent edition of the PMBOK® Guide, including practice guides such as Agile and Managing Change in Organizations. Examples of included services include utilizing the Customer’s tools and processes, using commercially available off-the-shelf tools, using Contract Holder’s own proprietary tools and processes to manage a project, and using the Texas Project Delivery Framework. Information about the framework tool can be found at the following url: https://prod.dir.texas.gov/project-delivery-framework. 

This category includes, but is not limited to:

• Business case development;
• Statewide impact analysis;
• Cost to benefit analysis;
• Risk assessment;
• Stakeholder management;
• Organizational change management;
• Strategic planning;
• Program assessment; and
• Agile development, training, coaching.

The value of any one SOW may not exceed $10 million for any given DIR customer. In order to be awarded a purchase order hereunder, vendor(s) must respond, in writing, to a SOW for services as issued by customers (state agencies, government entity), consistent with the terms and conditions of the DIR DBITS contract. Vendor(s) shall only respond to SOWs for technology categories which vendor(s) have been awarded in the DIR DBITS contract.

• Customer creates an SOW for release to vendor(s). The SOW must be completed, signed by an authorized representative of customer, and must be in the form contained in appendix C.
• Customer releases SOW to one or more approved DBITS vendor(s) of their choice in the selected category. Response timeline is at the customer‘s discretion.
• Customer evaluates response(s) and selects a vendor.
• Customer issues a purchase order. Purchase order must include the DIR contract number. Vendor understands that no work under any SOW issued by customer shall commence until receipt of purchase order.

• Service provided under this contract shall be based on the statement of work form set forth in appendix C.
• Customers may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the DIR DBITS contract. Vendor shall perform its work in compliance with the DIR DBITS contract and the agreed upon statement of work with customer.
• Customers purchasing services under the DIR DBITS contract shall negotiate pricing directly with the vendor in accordance with the customer's statement of work.
• Any warranty regarding services will align to the DIR DBITS contract  and any additional terms negotiated under the customer’s statement of work.

To obtain specific pricing information, contact: Brenda Brady, TXdbits@kapsch.net, +1 864 906 5722