Managing over one million annual truck toll transactions in Ras Al Khaimah
An end-to-end MLFF system supporting faster goods movement and smoother traffic flow
Client:
Public Services Department of Ras Al Khaimah
Scope:
End-to-end free-flow truck tolling across four sites, including operation and maintenance through 2029
Solution:
Roadside gantries, RFID, ANPR, vehicle classification, back-office software and API integration
Modernizing truck tolling without barriers
In 2018, Kapsch TrafficCom was awarded a contract where the end customer was the Public Services Department of Ras Al Khaimah (PSD) to implement a new end-to-end truck tolling system. This initiative aimed to modernize and streamline tolling operations, contributing to faster goods delivery and reduced congestion on the highways. Kapsch TrafficCom implemented an end-to-end truck tolling system for the Public Services Department of Ras Al Khaimah, replacing traditional toll booths with modern free-flow technology. Following the successful deployment in 2024, Kapsch was awarded a five-year operation and maintenance contract that extends support through 2029.
Key achievements
4 tolling sites
operated in Ras Al Khaimah
~1M
transactions processed annually
10-15%
increase in passages processed since Kapsch assumed operations and maintenance
Year 2029
continued system support under the operation and maintenance contract
The Challenges
- Environmental Conditions: Designing a system robust enough to withstand extreme weather conditions like heat and sandstorms.
- Delivered complex business model catering to the client’s system expectations.
Project scope
- Operate the end-to-end truck tolling system across four sites in Ras Al Khaimah and provide long-term maintenance and support through 2029.
- Process approximately one million tolling transactions annually and support growing freight traffic volumes.
- Combine roadside gantries, RFID, automatic number plate recognition cameras, vehicle classification and back-office software to identify vehicles and process transactions automatically.
- Provide free-flow ready operation so trucks can pass toll collection points without stopping or slowing down.
- Provide the interface and API capabilities required to integrate third-party applications with the Kapsch tolling system.
- Maintain reliable operation in temperatures exceeding 40 degrees Celsius and challenging desert conditions, including frequent sandstorms.
The successful operation of this system demonstrates the value of our long-term partnership with the Public Services Department of Ras Al Khaimah. Together, we have created a reliable tolling solution that supports efficient freight transportation while delivering a seamless experience for road users.
Carolin Treichl, EVP EMEA at Kapsch TrafficCom
The Solution
- Identify : Roadside gantries, RFID and ANPR cameras identify passing trucks automatically in a free-flow environment.
- Classify: Vehicle detection and classification technologies determine the relevant tolling class without interrupting traffic.
- Process: Back-office software validates and processes toll transactions automatically while trucks continue their journeys.
- Integrate: Dedicated interfaces and APIs enable third-party applications to connect with the Kapsch tolling system, for road users to manage journeys and payments conveniently.
Impact
Efficient freight transportation
Trucks can travel through toll collection points without stopping or slowing down, supporting better traffic flow and faster movement of goods.
Greater operational efficiency
Automated toll collection and validation contribute to more efficient operations; passages processed increased by 10 to 15 percent after Kapsch assumed operations and maintenance.
Reliable long-term performance
A five-year operation and maintenance contract ensures continued support through 2029, including performance in extreme heat and desert conditions.
