Kapsch TrafficCom joined agency leaders and express lane operators at the 2026 Express Lanes Workshop in Northern Virginia, a working session hosted by Toll Insight in coordination with the Virginia Department of Transportation.
As an event partner, our team took part in candid, practitioner-level discussions on the day-to-day realities of running mature express lane programs.
Speaker highlight
Andrew Peppard Vice President, Strategy & Business Development, Kapsch North America
Andrew Peppard Vice President, Strategy & Business Development, Kapsch North America
Session 4: Operating Express Lane Programs
Working session on operational best practices from mature express lane programs, covering dynamic pricing, traffic and incident management, performance monitoring, back-office operations, interoperability, customer service, revenue management, GPS-based customer routing, and coordination across a broader network of express lanes. Andrew focused on closing the gap between what agencies ask for and what vendors can practically deliver, so agencies request the right technology the first time and get more value from how they operate the roadway.