Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing
the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in
Vienna, Kapsch can look back on 130 years of experience with the future.
To learn more about our solutions and innovations, visit our website here.
We are looking for a Junior Service Desk Specialist to join our team! Are you passionate about technology and enjoy solving problems while delivering outstanding customer support? We're looking for a proactive and service-oriented Junior Service Desk Specialist to join our team. In this role, you'll provide first-line technical support, collaborate with cross-functional teams, and help ensure the smooth operation of our IT services while building your skills in a dynamic and collaborative environment.
How you'll make an impact
Provide 1st level technical support to internal and external customers, ensuring timely resolution of incidents.
Manage and coordinate incidents through ITSM tools, including proper documentation and tracking.
Troubleshoot and resolve technical issues, escalating complex cases to specialized teams when needed.
Monitor IT infrastructure and systems to ensure stability and performance.
Deliver remote support to end users, resolving system and application-related queries.
Configure applications and support testing activities to ensure smooth deployments.
Collaborate closely with cross-functional teams to drive efficient issue resolution and continuous improvement.
What Makes You a Great Fit
Understanding of networking concepts (LAN/WAN) and IT infrastructure.
Hands-on experience with PC hardware components and diagnostics.
Strong knowledge of Microsoft Windows environments
MS Office tools.
Availability to work in a 24/7 support model with rotating shifts.
Team-oriented mindset with strong learning agility and adaptability.
Effective communication skills in Spanish and English.
What We Offer
Access to a range of workplace benefits
Kapsch days
Birthday Leave
Extended parental leave
Employee Assistance Program to support wellbeing
Access to a global learning platform for continuous development
Take the next step in your career with Kapsch. Let’s build the future of mobility together.
We believe hiring is a human decision. AI supports some of the operational side of our process (things like interview scheduling and coordination), but every step that matters is handled by a person. Your application will be read, your interviews will be conducted, and your offer will be made by humans who are genuinely invested in getting it right.
This recruitment process is for an international team, so please submit your resume in English
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