Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
Responsibilities:
Ensuring the smooth and efficient delivery of IT services during transitions, aligning with ITIL best practices.
Overseeing the planning, coordination, and management of service transition processes, ensuring that changes to IT services are implemented with minimal disruption to operations and meet business objectives.
Adapting standardized Kapsch operational processes and procedures to the respective customer needs while aiming to secure the high effectivity of operations
Ensuring the documentation of processes, creation and maintainance of comprehensive transition plans, and collaboration with cross-functional teams to align efforts with business needs.
Facilitating effective communication between stakeholders, monitoring progress against key performance indicators (KPIs), and ensuring the seamless transfer of services into the operational environment, maintaining service quality and compliance with organizational standards.
Bridging development and operations, fostering a culture of continuous improvement and adaptability within the IT landscape.
Requirements:
At least 3 years of experience in a similar role
ITIL certification (ideally v4) and deep understanding of ITIL processes
Excellent English skills (C1 level)
Excellent German skills (C1 level)
Project management knowledge
Experience in organizational change management
Analytical skills
Our offer:
Permanent role
Flexible working hours
Hybrid working model (3 days of remote work/week)
30 business days of annual leave
Flexible remuneration plan
We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
ITS is one the most dynamic and fast-growing industries which is undergoing a major transformation driven by autonomous and connected vehicles
Kapsch is among the thought leaders of that transformation. We are building on a sound present business – Kapsch is the global market leader in large-scale tolling systems and trafficmanagement – and are in parallel strongly investing into the future green and sustainable technologies.
You you will be part of this exciting endeavor in an international company with European roots
A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies