Bulgaria – Nationwide Tolling and E-Vignette System
Pioneering the nationwide shift to electronic tolling and e-vignettes – setting a new standard for efficient, fair, and future-ready road charging across Bulgaria.
Scope:
Nationwide electronic toll collection system, including e-vignette and GNSS-based tolling for HGVs
Kapsch Solutions:
E-vignette, GNSS tolling, web/POS/app integration, EETS & national provider-ready
Key Outcome:
+10% income, major revenue boost, automated enforcement, launched 2 months early
Outgrowing a time-based system
Bulgaria’s road system operated under a time-based vignette model, which limited revenue potential and efficiency. With rising heavy goods vehicle (HGV) traffic, there was a growing need to shift to a fairer, distance-based tolling system.
Collaborative solution, delivered with speed and precision
Kapsch TrafficCom worked closely with the client across all project stages, from kickoff and requirements analysis to testing, training, and acceptance.
Key areas included:
Over 500 Authority employees trained through phase-based sessions
- GNSS system introduced to enable transition from time-based to distance-based tolling for HGVs above 3.5 tons
- Seven major working groups established with the client: Roadside Infrastructure, Data Center, Tolling and Enforcement, Payment and Clearing, Legal, Project Management, and Test & Handover
- Certified ISO 9001/2008 processes ensured streamlined implementation, plus 24x7 maintenance and support
- Ongoing daily service delivery
Impact
Boosting revenue
Delivery of the e-vignette system achieved an increase of 10% income from e-vignettes compared to the paper vignette of previous years.
Automated enforcement
As part of our drive for future innovation, Kapsch is working on automated enforcement.
Effective enforcement
Additional unparalleled increase of revenue from effective enforcement.
