Challenge
Bulgaria’s road system operated under a time-based vignette model, which limited revenue potential and efficiency. With rising heavy goods vehicle (HGV) traffic, there was a growing need to shift to a fairer, distance-based tolling system.
Bulgaria - Nationwide Tolling
Pioneering the nationwide shift to electronic tolling and e-vignettes – setting a new standard for efficient, fair, and future-ready road charging across Bulgaria.
Outgrowing a time-based system
Collaborative solution, delivered with speed and precision
Solution
Kapsch TrafficCom worked closely with the client across all project stages, from kickoff and requirements analysis to testing, training, and acceptance. The special consulting team supervised the kickoff and led acceptance tests for the Authority. Kapsch TrafficCom completed system acceptance and launched operations two months ahead of schedule. Key areas included:
- GNSS tolling for HGVs over 3.5 tons, shifting from time- to distance-based charging.
- Training for over 500 Authority employees across phases.
- Seven working groups: infrastructure, data centers, enforcement, payments, legal, project management, testing.
- Certified ISO 9001/2008 processes with 24/7 maintenance and support.
- Compatibility with national providers and EETS.
Client
Road Infrastructure Agency (RIA), Bulgaria
Duration: 2018–2023 Scope
Nationwide electronic toll collection system, including e-vignette and GNSS-based tolling for HGVs
Kapsch Solutions
E-vignette, GNSS tolling, web/POS/app integration, EETS & national provider-ready
Key Outcome
+10% income, major revenue boost, automated enforcement, launched 2 months early
In Bulgaria, our satellite tolling system covers over 16,000 kilometers of road. This project highlights the capabilities of our GNSS technology in creating flexible, scalable, and future-proof systems for road finance across Europe and beyond.
Carolin Treichl, EVP for Europe, the Middle East and Northern Africa at Kapsch TrafficCom
Impact
Boosting revenue
Delivery of the e-vignette system achieved an increase of 10% income from e-vignettes compared to the paper vignette of previous years.
Automated enforcement
As part of our drive for future innovation, Kapsch is working on automated enforcement.
Effective enforcement
Additional unparalleled increase of revenue from effective enforcement.
