Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world.Role Summary
The Traffic Operations Supervisor is responsible for planning, directing and supervising the day-to-day activities of the Traffic Operations Center (TOC). This position ensures the safe and efficient flow of vehicular traffic on the 405 Express Lanes. The TOC Supervisor will supervise a team of traffic operations staff, monitor traffic patterns and analyze data to make informed decisions to report to the client, coordinate with other departments to resolve outages with roadside equipment, maintain accurate records (to include logs) of daily activities, and assist the TOC Manager with the development of training / training material.
NOTE: TOC is a 24/7/365 operation critical to maintain road safety. The shift will rotate between days and nights, Monday – Friday. There is a rotating on-call component that will require the candidate to be available to work through issues should they arise on weekends.
Role Responsibilities:
Oversee the 24/7 operations of the TOC, including traffic monitoring, incident detection, and response coordination.
Requires outstanding communications with team, client, and senior management
Regular participation in Operations Business Unit’s staff meetings and training
Establish and update TOC specific operational policies
Ensure the continuous functionality of traffic management systems, including cameras, sensors, variable message signs, and communication networks.
Communicate with the Transportation Authority, Department of Transportation, law enforcement, local incident management and emergency service partners
Monitor congestion trends using transportation technology
TOC Performance Measurement reporting
Interface with client to provide timely resolutions for all TOC issues
Analyze traffic patterns and operational data to identify trends and recommend improvements.
Make certain all employees have the required resources to perform job duties
Act as a backup for all positions on the TOC Team to ensure appropriate coverage for all shifts
What’s in it for you?
Opportunity to solve complex problems that improve daily the lives of people in your community
Opportunity to work with cutting edge technologies in a high-growth industry
Career growth and development
Casual work environment
Compensation includes salary starting at $65K with Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents
What we are looking for.
- Bachelor’s degree or equivalent to include 4 years relevant experience as a leader and/or specialized skills to offset the educational requirement
- Experience with operations and managing positive client relationships by having effective communication
- Strong ability for data analysis. and proficient with Microsoft Office applications – Outlook, Excel, Word and PowerBI
- Should be familiar with basic computer functionalities to include Microsoft Office applications, PC Computer navigation, and possess the ability to adapt to possible changing situations with the TOC.
- Knowledge of emergency management protocols and practice
- Availability to respond to emergencies or critical incidents outside of regular business hours..
- Strong knowledge of traffic control systems, Intelligent Transportation Systems (ITS), and background in traffic management, tolling operations, law enforcement, ITS, EMS, or similar industry preferred but not required.
At this time we are unable to provide sponsorship for this role and all applicants must have working rights in the US and pass a background check
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace