Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
Project Manager – Transportation Management Center (TMC)
We are seeking an experienced Project Manager to lead and oversee Transportation Management Center (TMC) operations across four locations in New York: Binghamton, Utica, Rochester, and Hornell. This role is responsible for the overall management, administration, and successful delivery of TMC services, including personnel leadership, client coordination, financial oversight, and operational excellence.
The Project Manager serves as the primary point of contact for the client, subcontractors, and internal teams, ensuring contract compliance, operational continuity, and high-quality service delivery. This position also leads project and operations managers while supporting regional coordination across all TMC facilities. The Project Manager will report directly to the NYSDOT TMC Director and will be responsible for managing contract performance, operational efficiency, and stakeholder relationships.
Key Responsibilities
Contract Management and Administration
Provide overall leadership, management, QA/QC oversight, and administration of the TMC contract.
Serve as the primary liaison between the client, consultant team, and subcontractors for all contract-related matters.
Ensure compliance with contract requirements, scope, and performance standards.
Lead transition planning and implementation as defined within the contract.
Client Relationship and Stakeholder Management
Build and maintain strong working relationships with client representatives and stakeholders.
Collaborate with government agencies, emergency services, and transportation partners.
Provide expert guidance to clients and staff on TMC operational procedures and best practices.
Support the development of emergency response plans and regional traffic management strategies.
Leadership and Team Development
Act as a people leader, mentoring Operations Managers and operational staff.
Lead, supervise, and support teams of 15+ personnel across multiple TMC locations.
Promote professional development, accountability, and alignment with corporate policies.
Regional Coordination and Operations
Oversee operations across four regional TMC sites: Binghamton, Utica, Rochester, and Hornell.
Coordinate operational activities to ensure consistency, performance, and service reliability.
In the absence of an Operations Manager, assume responsibility for daily operational oversight.
Financial Management and Contract Oversight
Manage project scope, schedules, and budgets to ensure financial and operational performance.
Ensure timely monthly invoicing, collections, and KPI compliance.
Oversee purchase orders, subcontractor relationships, and contract deliverables.
Monitor regional financial performance and identify opportunities for operational improvement and account growth.
TMC Operations and Technical Expertise
Demonstrate strong knowledge of TMC systems, procedures, and traffic management operations.
Support operational decision-making through data analytics, system performance evaluation, and reporting.
Continuously review and update operational procedures and protocols.
Requirements:
Bachelor’s degree in management, transportation, or a related field and at least 2 years of project management experience in TMC operations, traffic operations, or emergency operations within sectors such as: Military, Dispatch, Transportation, Fire, Police, EMS, 911 Operation OR 6 years of full-time professional experience managing projects valued at $500,000 annually or greater in related field
Proven ability to manage projects from initiation through completion
Experience supervising and leading teams of at least 15 personnel
Experience writing and revising scopes of work and cost proposals
Extensive experience reviewing and updating operational procedures and protocols
Proven ability to work collaboratively with clients and stakeholders
Valid driver’s license (New York preferred)
Willingness to travel up to 50% between TMC locations (150 mile radius)
Preferred Qualifications:
Direct TMC project management experience (2+ years preferred)
Experience working with New York State government contracts or transportation agencies
Experience managing multi-site operations
Strong data analytics and systems evaluation skills
Excellent communication, interpersonal, and organizational skills
Ability to perform effectively in high-pressure, fast-paced operational environments
Demonstrated leadership, mentoring, and coaching abilities
Join Our Team: This role offers a dynamic opportunity to lead and innovate within the field of transportation management, supporting critical infrastructure projects across our region.
Solving complex problems that improve daily the lives of people around the world
Opportunity to work with cutting edge technologies in a high-growth industry
Career growth and development opportunities
Competitive salary range of 100K - 125K and excellent benefits including a no-cost medical insurance option for employee and eligible dependents, paid time off and 401K match
At this time we are unable to provide sponsorship for this role and all applicants must be located and have working rights in the US and pass a background check.
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.