Primary Purpose
The Service Manager plays a crucial role in supporting our clients. Plans, monitors and manages internal projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs.
Required Qualifications, Experience:
At least five years experience being responsible for customer relationship and operations in the areas of: problem management, incident management, change request and change management, release and transition management
Experience working with clients and customers and providing high quality support
Experience supporting delivery of projects
Experience or exposure to ITS
Deep understanding of data analysis in problem management
Must be fluent in English
ITIL certification would be highly valuable
Our Offer:
An interesting full-time position within a global renowned family owned company
Hybrid working mode
Additional benefits: private medical care, life insurance, pension plan
International working environment with growth opportunities