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Smartphone CRM application.

Smartphone self-care for toll road users.

Our smartphone app offers toll road operators an additional communication channel and gives customers a new opportunity to use a variety of services. Users save time, and operators lower their costs of operation.

All relevant information on the user’s cell phone.

All of the most important self-care actions can be executed with ease and convenience using the smartphone app. This enables toll road operators to significantly reduce the cost of customer relationship management (CRM) services while increasing customer satisfaction at the same time. Road users have access to all necessary information on their smartphones at all times, which saves them having to communicate with the call center or visit a customer service point.

 

Application use cases.

Our CRM application enables drivers to use their smartphones to register for toll collection systems by submitting all necessary personal and vehicle information as well as payment details online. On-Board Units (OBUs) can also be ordered via the app.

Drivers may also use the application to add funds to their electronic toll collection accounts. All payment information is administered within a closed environment that is PCI DSS-compliant (Payment Card Industry Data Security Standard). The PCI data security standard also applies to banking applications.

Whether the tolls are deducted from the user’s bank account or are billed later: Users can access all information directly in the app. All transactions are visible with a detailed breakdown of the costs incurred.

Toll road operators can also integrate other useful services into the app, such as maps indicating toll roads or addresses of customer service points, and real-time notifications about the traffic situation.

 
Highlights
Downloads
Highlights

Inexpensive and convenient.

Smartphone applications can be used to increase customer satisfaction:

  • Self-care channel for road users including up-to-date, individualized information is available 24/7.
  • Intuitive application design.
  • Useful information on the toll collection system and the applicable rates.


Operators benefit from cost savings and easy implementation:

  • Operating costs can be reduced, since fewer resources are needed to operate call centers and customer service points.
  • Easy to integrate with existing back office systems and standard payment solutions.
Downloads