Financial institutions face an increasingly complex market.  Market events – including globalization, regulatory changes and technology breakthroughs – are forcing financial institutions to shed the transactional orientation of the past and focus on improving the efficiency and customer orientation of their operations.

Many financial services companies have grown through acquisitions, but this kind of growth creates duplicate products, organizations, processes and systems to support them. New organizational models and/or flexible platforms are necessary to reduce complexity. Companies need to break down organizational barriers, eliminate redundant systems and standardize system interoperability. Modernizing outdated legacy platforms streamlines product time-to-market and improves customer acquisition, giving companies significant competitive advantage. Companies need to integrate their channels to provide a unified customer experience that better serves consumers. Maintaining solid service quality is critical for attracting and retaining customers.

An IT solution is an important tool to provide support to these services by automating, optimizing and standardizing business processes and for providing a real vision on performance. Kapsch Romania offers high quality services and dedicated solutions to:

• manage customer relationship
• perform business data extraction, analysis
• store in a secure manner the vital information in the company.

Our offer includes also professional services to support  the client in adopting and adapting the best solutions in order to sustain all business processes within the company.