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Highest satisfaction & cost efficiency: Kapsch IT Service Management

The highest goal of IT service management is achieving a high level of end user satisfaction while simultaneously maximizing cost-efficiency. In order to accomplish this, it is necessary to define the visible services from the end user perspective.

The services offered by Kapsch BusinessCom place an emphasis on the disciplines of service desk, service catalog, CMS/CMDB and asset management.

In order to provide you with suitable solutions, Kapsch BusinessCom is also capable of developing concepts for any type of situation – including outside of these core areas – and also offers technical implementation of the measures identified within organizational processes.