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Press release


Kapsch BusinessCom: WorkHeld – the voice assistant for industry.

Kapsch BusinessCom starts cooperation with the workforce management software WorkHeld. This includes an intelligent voice assistant that helps technicians at industrial companies with their work. The common goal of the cooperation parterns is to supply industry in German-speaking countries with new and innovative solutions.

Vienna, March 26, 2019 – Thanks to its partnership with the workforce management software WorkHeld, Kapsch is expanding its extensive offerings as the digitalization expert for industry. WorkHeld is a platform for productive order processing for assembly, maintenance, and service processes, from order granting to documentation to the customer’s signature. Among other things, the software includes an intelligent voice assistant that helps technicians with their work by enabling the querying and documentation of information about the current order. Thus, it is possible to record working hours, defects, and measurement values or call up information about the next step via voice input. In addition, WorkHeld can also be adapted to the customer’s needs without additional development work. Among other things, the software offers individual feature configuration and the possibility to integrate company-specific technical terms into the platform. Individual voice functions can also be developed.

Strong partnership for industrial companies.

“We are constantly looking to expand our solution offerings as the digitalization partner for industry,” explains Jochen Borenich, Member of the Management Board at Kapsch BusinessCom. “It is important that we can work with our customers to reach a clear use case as quickly as possible. And we can only do this if we can offer and integrate as many and varied technologies from a proven partner network as possible.”

As the leading digitalization partner, Kapsch BusinessCom helps companies increase their business performance and develop new business models. Thanks to the cooperation with WorkHeld, industrial companies will benefit from the proven know-how and consulting services of Kapsch BusinessCom and from the industrial expertise and innovative spirit of Tablet Solutions GmbH, the Vienna-based start-up behind WorkHeld.

“Thanks to the cooperation with Kapsch, our software platform will become still more attractive for industrial companies by making WorkHeld even easier to implement,” says Benjamin Schwärzler, founder and CEO of Tablet Solutions. Kapsch BusinessCom is an expert partner that offers wide-ranging support and assists industrial companies throughout the entire implementation process, as well as with productive use of the WorkHeld platform.

WorkHeld is the workforce management software that increases the productivity of assembly, maintenance, and service processes. The software system simplifies communication with mobile technicians and creates a platform for productive order processing, from order granting to the customer’s signature. Project coordinators can distribute orders and resources directly to employees on-site with all necessary information, including construction plans and parts lists. Clear project planning, functions for work and travel time recording, material and defect management, check lists, and automated reporting are among the software’s key features. WorkHeld is also the first workforce management software with intelligent voice control.
WorkHeld – the comprehensive solution for assembly, maintenance, and service processes.

WorkHeld is developed by Tablet Solutions GmbH, a young company for production and industry-specific digitalization solutions. Thanks to the combination of industry expertise and IT implementation skills, mobile software applications are developed that distinguish themselves from other solutions with industry-specific usability and focus on assembly, maintenance, and service technicians.

Kapsch BusinessCom, a Kapsch Group company, supports companies in taking their business performance to the next level and developing new business models. As a leading partner in digitalization, the company operates as a consultant, system supplier, and service provider. Kapsch BusinessCom is the ideal partner for keeping abreast of rapidly evolving digital technologies thanks to its widespread expertise in handling large quantities of data and matters of security, in addition to the valuable experience gained from successful implementation of a variety of use cases across numerous industries. The company’s comprehensive portfolio in Austria, Romania and the DACH region includes technology solutions for intelligent and – most importantly – secure ICT infrastructure along with smart building technology, media and security technology, and outsourcing services. Kapsch pursues a strategy of manufacturer independence, cooperates with leading global providers such as HPE, Cisco, and Microsoft, and participates in a wide network of research partners and industry-specific solution providers ranging from startups to major corporations.

Kapsch BusinessCom services more than 17,000 customers both locally and globally, including Allianz, Erste Bank, ÖBB, OMV, ORF, and Vodafone. In the fiscal year 2017/18, Kapsch BusinessCom generated revenue of approximately EUR 318 million with its 1,200 employees.


Press contact:

Alf Netek
Chief Marketing Officer & Press Officer
Kapsch Aktiengesellschaft
Am Europlatz 2, 1120 Vienna, Austria
P +43 50 8111700
Jutta Hanle
Vice President Marketing & Communications
Kapsch BusinessCom AG
Wienerbergstraße 53, 1120 Vienna, Austria
P +43 50 811 5787

Joerg Christoph Mathis
Head of Customer Success & Communications
Tablet Solutions GmbH
Rotensterngasse 5, 1020 Vienna, Austria
P +43 1 992 90 28