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Press release

4/14/2011 - Company, Miscellaneous

Kapsch BusinessCom - Austria's Most Customer-Oriented Service Providers 2011

Top service, long-term customer orientation and the highest level of quality: these are the success factors of Kapsch BusinessCom. These characteristics are not only honored by the market, they are also confirmed in the most recent ranking of "Austria's Most Customer-Oriented Service Providers 2011", in which Kapsch numbered among the top 10.

Kapsch BusinessCom was ranked among the top 10 in the cross-industry competition "Austria's Most Customer-Oriented Service Providers", making it the only Austrian business-to-business provider in the ICT industry that has earned the right to bear this sought-after seal of approval. A total of over 100 German and Austrian companies entered the competition. In Germany, the election of the best service providers took place for the sixth time, while the award was given out in Austria for the first time in 2011. The industry mix included classic service providers such a banks and telecommunications companies as well as retail and production companies.

"We are proud that Kapsch performed so well in this ranking", said Christian Schober, Marketing Director at Kapsch BusinessCom. "Once again we see recognition of our efforts in the area of customer satisfaction and the service quality of the 450 Kapsch technical specialists working daily with our customers. As competition intensifies in global markets, the margin for differentiation by price is thin. Only through quality and customer-oriented service is it possible to set oneself apart from other providers. We have recognized the needs of our customers, and this top showing for Austria is motivation to expand our commitment to them even further".

The competition "Austria's Most Customer-Oriented Service Providers" allows service providers from various industries and of various sizes to put their customer orientation to the test on the basis of a scientific model. The renowned St. Gallen University has constructed a "Seven Cs" model that evaluates the following key factors: customer orientation by management, configuration, communication, commercialization, competence, cooperation and control. Companies are evaluated based on a comprehensive survey of customers and management with regard to these service areas. The perception of customer orientation by customers themselves is then compared with the strategic customer orientation of management.

Winner's Ceremony in Munich (03/24/2011)
from left to right: Prof. Dr. Peter Maas (University St. Gallen), Mag. Sandra Weiss (vieconsult), Mag.(FH) Michael Lanschützer (Marketing Manager Kapsch BusinessCom AG), Dr. Oliver Gaedecke (ServiceRating)
Photo Credits: HRSchulz - Photojournalist

Kapsch BusinessCom – a company of the Kapsch Group – is a leading ICT service partner in Austria, Central and Eastern Europe with over 1,200 employees and annual sales exceeding 230 million euros. Embedded in the Kapsch Group, Kapsch BusinessCom is active worldwide with its own offices in Austria and subsidiaries in the Czech Republic, Slovakia, Hungary, Romania and Poland. Kapsch has positioned itself as an ICT service partner offering a complete solution portfolio covering the areas of information technology as well as telecommunications. In addition to system integration and continuous optimization measures, Kapsch BusinessCom is increasingly taking on responsibility for the entire area of operations. Kapsch BusinessCom relies on manufacturer independence and partnerships with globally leading technology providers, such as Apple, Aastra, Avaya, Cisco, Google, Hitachi, HP and Microsoft. In concert with these partners Kapsch offers its services as a consultant, system supplier and service provider, but above all as a reliable, dependable, long-term trusted advisor in a rapidly changing technological environment. Kapsch BusinessCom always generates clear added value for its over 17,000 customers.


award, ICT, communication, BusinessCom, customer orientation, service quality

Press contact:

Jutta Hanle
Head of Marketing Communications
Kapsch BusinessCom AG
Wienerbergstraße 53, 1121 Vienna, Austria
Phone: +43 50 811 5787