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TMC Operator, JTMC
 United States of America, Long Island   Full time

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Michael Hemings

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Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

Job Description

The Role:

The TMC Operator provides proactive monitoring of CCTV and other information sources to help optimize the flow of transportation with the metro NYC region.  This role will perform administrative and specialized support tasks and work within established procedures with a moderate degree of supervision; identify problems and all relevant issues in straightforward situations and assesses each using standard procedures to make sound decisions. The ideal candidate is a service oriented professional with experience in the transportation industry, that is passionate about preforming to the best of their ability, and helping their team work efficiently and cohesively.

This is a full-time TMC Operator position at the JTMC located at 28-11 Queens Plaza North, Long Island City, NY 11101. The shift is still to be determined. We are a 24/7 traffic management center needing to fill a variety of time slots. Assigned hours will including holidays and weekends. This compensation for this non-exempt position will be $23.93 per hour.


  • Operate various computer-based traffic & freeway management systems

  • Monitor roadways via CCTV surveillance cameras and detection systems

  • Utilize ITS equipment for incident management and the improvement of travel time, safety, and quality of life of our motorists

  • Enter incident information into computer using Traffic Information System (TIS) software

  • Entering incident information in traffic system log books

  • Perform routine checklist of all ITS and control room equipment

  • Manage incidents on roadways and improve traffic conditions

  • Enforce all JTMC protocols and SOP’s

  • Alert all staff to new and existing JTMC memos

  • Use standard operating procedures to detect, dispatch, monitor, and document roadway incidents to include notifications

What’s in it for you?

  • Solving complex problems that improve daily the lives of people around the world

  • Opportunity to work with cutting edge technologies in a high-growth industry

  • Career growth and development opportunities

  • Casual work environment with flexible work hours

  • Excellent benefits including a no-cost medical insurance option for employee and eligible dependents

What we are looking for:

  • Associates Degree

  • 1+ years’ experience in a transportation management position a plus

  • Proficient in navigating and operating Windows PCs including the use of a multi-monitor-computer workstation

  • Ability to type 40 to 45 WPM to quickly enter and manage real-time data entry

  • Proven ability to works within established procedures with a moderate degree of supervision

  • Demonstrated ability to maintain regular attendance and punctuality

  • Ability to multi-task in fast pace situations

  • Strong verbal and written communication skills

  • Ability to pass a stringent background and past employer reference checks

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.  Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please send an email to to advise of the nature of your request along with your contact information.

Candidates Requiring Sponsorship: Kapsch TrafficCom regrets that presently we are unable to consider individuals for this position who will require sponsorship for employment visa status (i.e., TN, H1-B, OPT, etc.).

Unsolicited Third-Party Candidates: Please note that Kapsch TrafficCom does not accept unsolicited resumes/candidates from third-party recruiters that are not engaged and under written contract with Kapsch TrafficCom. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch TrafficCom has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third-party employment agency, individual or entity.  For more information, please contact