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KPI Validation Team Lead
 United States of America, Rockville   Full time

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Michael Hemings

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Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.


Assist the Image Review Supervisor in the following tasks:

· Monitoring daily performance of KPI Validation staff and equipment

· Assist with training KPI Validation Agents

· Providing required departmental reports

· Monitoring Staff attendance

· Promote a team environment and encourage cross-functionality between teams

· Regular meetings with KPI Validation Management

· Oversight of assigned task to team members

· Auditing performance of KPI Validation Agents

· Work with technical team on system testing and issue escalation

· Perform audits when all other tasks and duties have been completed

· Other duties may be assigned


· Intermediate to advanced level Outlook, Word, Excel, PowerPoint

· Minimum 1 year in a leadership role, including employee training

· Prior experience and knowledge of transaction auditing functions and tasks highly desirable

· Basic understanding of data analytics

· Time Management/Prioritizing

· Must be able to multi-task and work well in a fast-paced environment

· Good written and verbal communication skills

EDUCATION: High school diploma/GED certificate required, college education desired