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Software Support Engineer - DevOps - Remote
 United States of America, New York   Full time

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Job ID
mwd_7833

Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

The Role:

Kapsch’s Tolling Division has an opening for a Software Support Engineer. As part of the Software Operations and Maintenance group, you will be a part of a group that provides 24x7 support for our high-speed tolling solution for our customers in North America. You will become a technical expert on our software processes and equipment used to provide transaction data.  The Software Support Engineer will work collaboratively with software development in diagnosing and fixing production software issues, building and maintaining tools for deployment and monitoring operations, automating and streamlining our operations and software release processes, and performing software maintenance and configuration.

Responsibilities:

  • Troubleshoot and resolve software and peripheral device issues on production systems running lane solutions for multiple customers in a 24x7 environment

  • Perform root cause analysis, developing and implementing permanent solutions to prevent future incidents

  • Document troubleshooting and configuration processes in our online wiki to improve operational practices

  • Write, improve and debug scripts to monitor and automate production processes or efforts

  • Create and implement solutions to detect and resolve potential problems to prevent outages

  • Improve and maintain the software configuration management system, driving standardization across all customer configurations

  • Must be organized and able to multi-task and prioritize activities, completing tasks and objectives independently and with attention to detail, while remaining calm under pressure

  • Identify potential problems concerning business rules and integration issues, suggesting alternative solutions

  • Communicate clearly and professionally with team members and clients, keeping all relevant parties informed on issue or project status

  • Provide technical expertise and leadership to support team in the analysis, design, test and support of tolling applications

  • Interface with client, software operations and developers to ensure that solutions are implemented accurately

  • Part of on-call rotation to address high severity customer issues during non-business hours

What’s in it for you?

  • Solving complex problems that improve daily the lives of people around the world

  • Opportunity to work with cutting edge technologies in a high-growth industry

  • Career growth and development opportunities

  • Casual work environment with flexible work hours

  • Excellent benefits including a no-cost medical insurance option for employee and eligible dependents

What we are looking for:

  • Minimum 5 years of experience providing development/technical engineering and operations support in a 24x7 mission critical transaction processing environment

  • Solid Linux background and experience in at least one scripting language (Bash, Python)

  • Experience with Linux OS configuration, Windows Server support, and VMWare

  • Some knowledge of and ability to write simple queries for relational databases (Oracle/PL SQL, MySQL)

  • Understanding of networking basics and protocols including basic troubleshooting

  • Ability to learn quickly about the tolling industry, our software solutions, device configuration, troubleshooting, and unique customer configurations

  • Strong analytical and problem-solving skills paired with an enthusiastic attitude to support and resolve customer problems

  • Strong verbal and written communication skills, able to express complex technical concepts in simple terms

  • Solid teamwork and interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasks

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.  Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please send an email to ktc.us.jobs@kapsch.net to advise of the nature of your request along with your contact information.

Unsolicited Third-Party Candidates: Please note that Kapsch TrafficCom does not accept unsolicited resumes/candidates from third-party recruiters that are not engaged and under written contract with Kapsch TrafficCom. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch TrafficCom has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third-party employment agency, individual or entity.  For more information, please contact ktc.us.jobs@kapsch.net

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