Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.
The Transaction Validation Manager is responsible for auditing client performance metrics for video transaction KPIs based on contract requirements. Candidates will need to have a full understanding of all aspects of video transaction collection including client contract requirements, data collection points, KPI procedures, effects of equipment performance, as well as escalations and reporting.
Monitoring daily performance of Transaction Validation staff and equipment
Providing required departmental reports
Staff attendance and payroll approvals
Promote a team environment and encourage cross-functionality between teams
Regular meetings with project teams to discuss requirements and performance
Oversight of contract compliance with video transaction KPIs
Manage quality sampling and auditing as defined by the contract
Work with technical team on system performance and needed improvements
Other duties may be assigned
What’s in it for you?
Solving complex problems that improve daily the lives of people around the world
Opportunity to work with cutting edge technologies in a high-growth industry
Career growth and development opportunities
Casual work environment with flexible work hours
Excellent benefits including a no-cost medical insurance option for employee and eligible dependents
What we are looking for:
Intermediate to advanced level Outlook, Word, Excel, PowerPoint
2+ years in a leadership role, including employee training
2+ years of Customer Service
Prior experience and knowledge of Image Review and Transaction Validation functions and tasks are highly desirable
Strong data analytics
Able to multi-task and work well in a fast-paced environment
Good written and verbal communication skills
Experience in performance management
Experience with client/account management and interaction
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to email@example.com to advise of the nature of your request along with your contact information.
Unsolicited Third-Party Candidates: Please note that Kapsch TrafficCom does not accept unsolicited resumes/candidates from third-party recruiters that are not engaged and under written contract with Kapsch TrafficCom. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch TrafficCom has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third-party employment agency, individual or entity. For more information, please contact firstname.lastname@example.org