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Customer Service Representative
 United States of America, Chesterfield   Full time

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Michael Hemings

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Job ID
mwd_8367

Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

The Customer Service Representative position is to deliver excellent customer care and create sustainable value for customers via phone, web correspondence and e-mail. 

This is an onsite, office-based position, and remote worker options are not available. This is a full-time opportunity, so we are looking for candidates who are able to work an 8-hour shift from 11:30 am to 8:00 pm Monday to Friday. Wages: $19/H

  • Serves as the first point of public contact for all customer service issues.

  • Respond to calls from the public and provide general information and service regarding MoDOT.

  • Maintains a thorough knowledge and understanding of the customer service center and MoDOT operations to assist customers and resolve problems.

  • Handle customer complaints, and inquires.

  • Notifies MoDOT staff to act on customer concerns.

  • Process and reply e-mails from customers.

  • Conduct Web chat to answer questions and provide assistance to customers.

  • Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other external customers.

  • Exhibits professional image in a team environment with the ability to interact well and in positive manner, with all team members.

  • Performs other necessary duties as assigned by management.

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.  Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please send an email to ktc.us.jobs@kapsch.net to advise of the nature of your request along with your contact information.

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Kapsch TrafficCom Headquarters