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Technical Operations Support - Austin, TX
 United States of America, N/A   Full time

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Michael Hemings

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Job ID
mwd_7958

Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.

Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website https://www.kapsch.net/us/ktc

The Role:

The Technical Operations Support position will operate and maintain our production and development infrastructure and core applications, support our customers and broader engineering teams to deliver the highest quality of service. In this role, you will provide new and existing customers with the best possible service in relation to service requests, suggestions, and complaints.

This position will work on-site at 7701 Metropolis Drive, Austin, TX 78744, and involves shift work. The shift will be 7PM to 7AM and could be either, Monday thru Wednesday with alternating Thursdays or Friday thru Sunday with alternating Thursdays.

Responsibilities:

  • 1st level support for internal and external customers

  • Incident coordination in ITSM tool

  • Providing solutions to incidents and failures

  • Escalation of complex incidents

  • Monitoring of IT systems infrastructure

  • Remote technical support for systems users

  • Configuration of applications and testing

  • Cooperation with other teams and departments

  • Deploy development and production systems within established SLAs

  • Perform operational tasks such as system updates and software upgrades

  • Manage incidents, conduct root-cause analyses, and author post-mortems

  • Participate in 24x7 on call rotation

  • Identifies problems and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

What’s in it for you?

  • We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.

  • Work in a friendly environment, within a dynamic international team

  • Attractive career path within the organization

  • Possibility to participate in regular trainings (technical and personal development)

  • A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes

  • Solving complex problems that improve daily the lives of people around the world

  • Opportunity to work with cutting edge technologies in a high-growth industry

  • Career growth and development opportunities

  • Casual work environment

  • Excellent benefits including a no-cost medical insurance option for employee and eligible dependents

  • Unlimited PTO

What we are looking for:

  • LAN and WAN basic knowledge

  • Familiar with PC components and it’s diagnostics

  • Very good knowledge of Windows and MS Office

  • You are a teamworker and fast learner

  • Associate’s degree with at least 1 year of experience in a technology role

  • Basic understanding of how software interacts with hardware

  • Excellent written  and verbal communication skills

  • Ability to listen effectively and communicate at a professional level

  • Attention to detail, especially when multi-tasking

  • Ability to type 40 WPM

  • Able to work shift work

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.  Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please send an email to ktc.us.jobs@kapsch.net to advise of the nature of your request along with your contact information.

MOS Code: Military occupation(s) that relate to the initial selection criteria for this position may include: 3D0X4, 25B, ITS, 673

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Kapsch TrafficCom Headquarters