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IT Support Officer
 Australia, Melbourne   Full time

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Kapsch TrafficCom, a company of the globally-operating Kapsch Group, is a provider of intelligent transportation systems in the fields of tolling, traffic management, smart urban mobility, traffic safety and security, and connected vehicles. As a one-stop solutions provider, Kapsch TrafficCom offers end-to-end solutions covering the entire value creation chain of its customers, from components and design to the implementation and operation of systems. The company is headquartered in Vienna and has subsidiaries and branches in more than 30 countries.

Your Responsibilities

  • Assure the correct running of IT infrastructure.
  • Support the end-user community, comprising of knowledge workers (including remote workers) and management staff
  • Configure base software on PCs and servers of the company
  • Install, configure and manage software, servers, desktop infrastructure, technology tools and automation tools
  • Provide technical support and guidance for the internal users

Your Profile

  • 1+ years of working as IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Storage Administration (Hard y software)
  • Network Administration experience.
  • Troubleshooting TCP/IP networking problems
  • Implementing and administering Backup solutions (Symantec, Veeam) 
  • Installation, administration and configuration of servers
  • User Support (Knowledge of Office, Citrix, SQL) 
  • Configuring and Administering Microsoft SharePoint
  • Documentation and Report Generation 

Our Top candidates will have

  • Passion for Software and IT
  • Ability to research and apply learning’s to daily work
  • Ability to multitask and prioritize work to meet scope, budget and deadlines
  • Mindset for efficiency, productivity and creativity
  • Analytical mindset
  • Advanced oral and written English

Our Offer to you

  • 2 Days of Home Office
  • Possibility to develop within the company
  • An international working environment
  • Exciting challenges with room for new and innovative ideas

Kapsch TrafficCom Headquarters