Your responsibilities
- Team management and development of 24/7 IT Service Team
- Alignment of activities, roles and responsibilities cross-functions and departments
- Assure professional way-of-workings along ITIL standards and appropriate system and service documentation
- Contribute to project specific tasks in service delivery function
- Contribute to Operational Excellence initiatives by involving and supporting entire team to strive for continuous improvements
- Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
- Take vital lead role in the creation of new services and operations models
Your profile
- Higher education with IT background (FH or University degree desired)
- Proven leadership experience in line and matrix organizations and natural leadership style
- Minimum of 3 years of experience in management position, 8+ years in comparable IT service environments
- ITIL v3/v4 certification is an asset
- Creative, solution driven personality with can-do attitude & approach
- Business fluent in English, additional European languages are a plus
Our Offer
- A market compliant salary
- Private medical care and life insurance
- Hybrid working model
- Challenging the limits of mobility for a healthy world without congestion
- Space for creating innovative solutions and ideas within one of our fast growing markets
- A hands-on onboarding with an experienced team in an international working environment
- Ongoing professional education and training measures