Your responsibilities
- Assure professional way-of-workings along ITIL standards and appropriate system and service documentation
- Contribute to project specific tasks in service delivery function
- Contribute to Operational Excellence initiatives by involving and supporting entire team to strive for continuous improvements
- Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
- Solving complex problems with information technology software and hardware
- Overseeing the Incident Management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the Incident Management process
- Collaborating with the Incident Management team to ensure that all protocols are diligently followed
- Adjusting the Incident Management process as required to ensure its effectiveness
- Communicating with senior stakeholders regarding major issues in complex IT environments
- Creating and participating in multi-vendor conference calls to manage incidents end to end
- Trending and analysis associated to previous incident detail
- Developing procedural documentation for Incident Management
- Operate in an oncall rota system to support Major Incident Management
Your profile
- Higher education with IT background (FH or University degree desired) or comparable practice experience
- Minimum of 5+ years of experience in IT service environments
- ITIL v3/v4 certification is an asset
- Creative, solution driven personality with can-do attitude & approach
- Business fluent in English, additional European languages are a plus
Our Offer
- A market compliant salary
- 1 year contract + permanent contract
- Private medical care and life isurance
- Challenging the limits of mobility for a healthy world without congestion
- A hands-on onboarding with an experienced team in an international working environment
- Attractive salary increases according to your performance
- Ongoing professional education and training measures