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Principal IT Service Architect
(f/m/d)

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Job Facts
Austria, Wien
Full time

Job ID
mwd_7014

Ihr Kontakt
Daniela Giovannozzi

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Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.


Your Responsibilities

  • You design and implement services for specific customers, projects or services attached to products
  • You know how to design and implement pro-active support services
  • You are familiar with a DevOps approach and classical 3-tier support models
  • Identify, respond to and work to resolve emerging Service problems
  • Develop effective processes and tools to identify and address all service related matters
  • You negotiate with and monitor potential sub-contractors
  • You support international bids with the elaboration of operational concepts and cost calculation
  • You provide concepts for new operations setups based on best practices
  • You provide operational requirements during the design phase of generic or project specific solutions
  • You are leading the strategic direction defining and continuously improving our support services
  • You play a major role in enabling our DevOps and technical support units to maintain our products and platforms
  • You built and lead a community of practice by driving active knowledge and best-practice sharing

Your Profile

  • Highly customer and solution orientated
  • Minimum 5 years’ experience of service architecture or senior service delivery management position
  • Advanced knowledge in ITIL and Service management – preferably with corresponding certification
  • General understanding of IT operations from IT infrastructure to expert applications
  • You have experience with full software lifecycle development including source control, iterative development, and rapid prototyping
  • A structured and independent way of working with excellent communication skills
  • Comfortable in leading and guiding others 
  • Experience in project management
  • Willingness to travel (up to 25%) and work in international teams
  • Fluent in English in speech and writing

Our offer to you

  • We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
  • Work in a friendly enviroment, within a dynamic international team
  • Attractive career path within the organization
  • Possibility to participate in regular trainings (technical and personal development)
  • A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
  • Social benefits of a modern company, e.g. Homeoffice, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation etc.
  • A gross salary with € 60.000 p.a. for applicants with a relevant work experience, willingness to offer a higher salary depending on your professional experience and qualification
  • Start date: as soon as possible, full-time position
  • Location: Vienna

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

Your contact: Daniela Giovannozzi, Head of Recruiting Austria - Tel.Nr. ++43 (0)50811 1905

Was sie wissen müssen:
Daniela Giovannozzi
Recruiting Specialist

Kapsch Group Headquarters

Kapsch Aktiengesellschaft

Kapsch TrafficCom Headquarters

Kapsch TrafficCom AG