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Senior Application Operations Engineer
 United Kingdom, Coventry   Full time

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Senior Application Operations Engineer (SAOE)

  • Provides Application/System end-to-end support experience for the customer for proprietary applications, as well as COTS components.
  • Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes.
  • Initiates and drives problem management activities.
  • Deployment of software releases to production and pre-production environments.
  • Creates and maintains system and service documentation, including knowledge sharing.
  • Generates application performance reports using availability and performance management toolset.
  • Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), development and 3rd parties, including steering of subcontractors
  • Contributes to project specific task with/without technical lead function.
  • Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.

Your Profile:

  • Higher education with IT background (University degree is an asset).
  • Minimum of 5 years of experience in the area of application management in complex environments  (ideally in the area of intelligent mobility solutions).
  • Experienced with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platforms.
  • Knowledgeable in the transition of legacy environments into PaaS / SaaS oriented architectures.
  • Experienced with Intelligent mobility and traffic management systems (preferred)
  • ITIL v3/v4 or similar IT certification is required.
  • Creative Team player with good communication skills, analytical thinking and outcome focused personality.
  • Business fluent in English (both written and oral).

Our Offer

  • Flexible working hours
  • Hybrid working model
  • Health and life insurance
  • Challenging the limits of mobility for a healthy world without congestion
  • A diverse and dynamic international working environment of Kapsch TrafficCom and opportunities for personal growth
  • A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
  • Possibility to work in an international company that operates in a dynamic industry where the working environment favors the professional growth.

Kapsch TrafficCom Headquarters