Do you want to switch the language?

Service Manager for ATMS support

Jetzt BewerbenJetzt Bewerben

Job Facts
United Kingdom, Coventry
Full time

Job ID

Ihr Kontakt
Magdalena Gid

Teile diesen Job

Your responsibilities:

  •  Customer Relationship: Lead the daily interaction with the Customer representatives in the Service management area
  •  Service owner (any of the operational services, including but not limited to problem management, change management, release & deployment management, etc.)
  •  Pro-actively identify operational issues and trends in all operational areas
  •  Provides regular reporting and drive resolution working directly with internal and external service
  •  Actively monitors performance metrics and Key Performance Indicators
  •  Facilitates and participates in the service management meetings with focus on recent major incidents, RCA status, incident management trending, and operational issues.
  •  Maintain and create project and milestone schedules, costs, and planning resources to make sure the project remains on track and under planned budget
  •  Resolving any service problems and customer complaints


Your profile

  •  Fluent in English in speech and writing – native speaker preferred
  •  Strong exposure to ITSM Tools with a clear understanding of how tools should be used
  •  Min 3 years of the hands-on experience with the project planning, project scheduling and service management
  •  Able to demonstrate recent hands-on experience with list of improvements implemented in the service management area
  •  Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). – minimum ITIL Foundation
  •  A structured and independent way of working, being independent and resilient. Willingness to learn and to work in an international environment.
  •  Excellent communication skills and Team player
  •  Deep understanding of delivery of the IT Applications
  •  Experience in Traffic Management area is an advantage
  • Willingness to travel (up to 25%) and work in an international team
Was sie wissen müssen:
Magdalena Gid
Recruiting Specialist

Kapsch Group Headquarters

Kapsch Aktiengesellschaft

Kapsch TrafficCom Headquarters

Kapsch TrafficCom AG