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Full-time TMC Operator - Baton Rouge, LA

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Job Facts
United States of America, Statewide
Full time

Job ID

Ihr Kontakt
Clark Muldrow

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Kapsch TrafficCom is a globally renowned provider of transportation solutions for sustainable mobility. Innovative solutions in the application fields of tolling, tolling services, traffic management and demand management contribute to a healthy world without congestion.

Kapsch has brought projects to fruition in more than 50 countries around the globe. With one-stop solutions, the company covers the entire value chain of customers, from components to design and implementation to the operation of systems.

As part of the Kapsch Group and headquartered in Vienna, Kapsch TrafficCom has subsidiaries and branches in more than 30 countries. It has been listed in the Prime Market segment of the Vienna Stock Exchange since 2007 (ticker symbol: KTCG). In its 2019/20 financial year, around 5,100 employees generated revenues of EUR 731.2 million.

Kapsch TrafficCom is a provider of intelligent transportation systems in the fields of tolling, traffic management, smart urban mobility, traffic safety and security, and connected vehicles. As a one-stop solutions provider, Kapsch TrafficCom offers end-to-end solutions covering the entire value creation chain of its customers, from components and design to the implementation and operation of systems. The mobility solutions supplied by Kapsch TrafficCom help make road traffic safer and more reliable, efficient, and comfortable in urban areas and on highways alike.

Kapsch TrafficCom is an internationally renowned provider of intelligent transportation systems thanks to the many projects it has brought to successful fruition in more than 50 countries around the globe. As part of the Kapsch Group, Kapsch TrafficCom has subsidiaries and branches in more than 30 countries.

Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.

Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website

Full-Time Traffic Management Center Operator

LA Statewide / Baton Rouge Regional Traffic Management Centers (TMC)

Kapsch TrafficCom currently has an outstanding opportunity in the exciting and growing field in Intelligent Transportation Systems (ITS). We are seeking a passionate and professional individual to fill the role for a full-time TMC Operator with the Baton Rouge Regional & LA Statewide Traffic Management Centers (TMC).

The current opening will have weekly shifts split between the LA Statewide TMC located next to LADOTD Headquarters; 1212 E. Highway, Baton Rouge, & the Baton Rouge Regional TMC which is located at 3773 Harding Blvd, Baton Rouge.

The current shift is full-time (40 hrs/week); exact days and shift times TBD. Starting pay at $15.50 hr. along with eligibility to participate in Kapsch’s comprehensive benefit package.

Job Responsibilities & Duties:

The work involves monitoring Intelligent Transportation System (ITS) devices located along local State & Federal Highways. The TMC is responsible for collecting and disseminating traveler information for real-time roadway conditions, dispatching and coordinating traffic incident management processes with the Motorist Assistance Patrol (MAP), First Responder Agencies and Local DOTD personnel.

·         Monitor traffic flow utilizing ITS devices and applicable software

·         Detect and verify on-going traffic incidents

·         Initiate and coordinate incident management process with First Responder agencies

·         Radio dispatch with Emergency Response Operators  

·         Quickly enter real-time information in applicable databases and email

·         Communicate and work effectively with co-workers and partners in stressful real-time situations


         High School diploma is a must and a college degree are preferred or relatable job experience


·         The ideal candidate will have specialized experience and subject matter knowledge of the following though no prior TMC / ITS work experience is required:

·         Prior work experience in a professional setting

·         In-depth experience with Windows PCs and proficient in the use of a multi-monitor-computer workstation with the ability to quickly enter and manage a real-time data entry

·         Knowledge of Louisiana geography with a focus on the layout of the Statewide roadway system

·         Ability to multi-task in fast pace situations

·         Strong verbal and written communication skills

·         Ability to pass a stringent background and past employer reference checks

The Kapsch portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.

Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.  

Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.

Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers  solutions  across  our  customers’  entire  value  chain  –  from  single  products  and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California) and Canada (Mississauga).

Kapsch TrafficCom is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.

Kapsch TrafficCom is a drug-free workplace. 

Was sie wissen müssen:
Clark Muldrow
Recruiting Specialist

Kapsch Group Headquarters

Kapsch Aktiengesellschaft

Kapsch TrafficCom Headquarters

Kapsch TrafficCom AG

Kapsch BusinessCom Headquarters

Kapsch BusinessCom AG
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