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Junior Application Support Engineer
    Full time

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Magdalena Gid

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Identificación del trabajo

This position is for an international team, so please attach your resume in English.

We are looking for a graduate or junior candidate with networking/IT background willing to work as on-site application engineer. The on-site Engineer participates predominantly in the deployment, maintenance, performance, and monitoring activities.  It is a diverse role that also encompasses elements of Infrastructure and application support in close cooperation with the authority’s representatives and KTC internal teams.

Your responsibilities:

  • Daily Incident/Problem/Change management coordination, operation, and maintenance via the ITSM and system monitoring tools.

  • Monitoring of Applications, Servers, Workstations (Linux and Windows), Network devices, and Roadside equipment (for the RSU and test stage).

  • Cooperate with subject matter experts to perform in-depth troubleshooting and help identify resolution for complex issues within defined SLAs under Incident and Problem management.

  • Writing, developing, and maintaining the documentation including but not limited to technical analysis, process description, and manuals.

  • Communication with operators (providing on-site support to the MOCC technically and in terms of reporting) and internal teams (for reporting, troubleshooting, and knowledge sharing).

  • Create and review of technical documentation, including but not limited to requests for technical changes.

Your profile:

  • University/FP degree in Computer Science, Telecommunications or equivalent professional experience. We would also be happy to consider final year students if they are available for full time employment.

  • Possess or be able to obtain BPSS clearance or higher.

  • Knowledge of Linux and basic programming skills.

  • Willingness to work through development plans to expand skills.

  • Passion for IT.

  • Advanced English level.

Our offer:

  • You you will be part of an exciting endeavor in an international company with European roots.

  • A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes.

  • Permanent role.

  • 100% onsite role in Dublin (East Wall, close to Dublin Port).

  • Work on the 8 hours for covering the on-site attendance business hours 7 am to 7 pm on customer’s premises (shifts: 7am to 3pm or 11am to 7pm).

This position is for an international team, so please attach your resume in English.