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Service Operations Manager / Teamlead
 United Kingdom, Coventry   Full time

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Identificación del trabajo

Your responsibilities

  • Team management and development of 24/7 IT Service Team
  • Alignment of activities, roles and responsibilities cross-functions and departments
  • Assure professional way-of-workings along ITIL standards and appropriate system and service documentation
  • Contribute to project specific tasks in service delivery function
  • Contribute to Operational Excellence initiatives by involving and supporting entire team to strive for continuous improvements
  • Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
  • Take vital lead role in the creation of new services and operations models

Your profile

  • Higher education with IT background (FH or University degree desired)
  • Proven leadership experience in line and matrix organizations and natural leadership style
  • Minimum of 3 years of experience in management position, 8+ years in comparable IT service environments
  • ITIL v3/v4 certification is an asset
  • Creative, solution driven personality with can-do attitude & approach
  • Business fluent in English, additional European languages are a plus

Our Offer

  • A market compliant salary
  • Private medical care and life insurance
  • Hybrid working model
  • Challenging the limits of mobility for a healthy world without congestion
  • Space for creating innovative solutions and ideas within one of our fast growing markets
  • A hands-on onboarding with an experienced team in an international working environment
  • Ongoing professional education and training measures

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