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Traffic Management Center Operator
 Chesterfield   Full time

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Michael Hemings

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Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

The Role:

The TMC Operator will monitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and provide traffic related messages to drivers.


  • Creates and posts of messages for the Variable Message Signs (VMS) 

  • Composes and posts information on the  511 traveler information system 

  • Assess traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV (Closed Circuit Television) cameras, Service Patrol reports, State Police reports, internal systems, etc. 

  • Communicates with emergency services such as state and local police, emergency communications centers, highway helpers, maintenance departments, and media outlets 

  • Facilitates incident management which includes: detection, verification, response, notification 

  • Activates various message signs and incident reporting 

  • Enters related data into Access Database 

  • Troubleshooting and resolving system related problems 

  • Coordinates with other operations staff with regards to various agencies and general control room coordination especially at shift change 

  • Assists with the data collection for various reports, travel speed and travel time reports, incident reports, field equipment failures, and any other reports that are provided by the Traffic Operations Center

What we are looking for:

  • High School Diploma or other educational certification

  • Candidates with at least a year of experience dispatching police, fire, other emergency personnel or freight are preferred

  • Experience in a call center environment can also be considered

  • Experience with GIS (Geographic Information Systems) is desirable

  • Basic computer proficiency

  • Ability to assess a situation rapidly and act decisively

  • Ability to actively listen and verify incident details

  • Ability to integrate people / ability to work in a team

  • Ability to listen

  • Articulateness (differentiated vocabulary)

  • Empathy

  • Leadership

  • Intercultural competence

  • Negotiation skills

  • Willingness to cooperate

  • Ability to give and take criticism

  • Creativity

  • Ability to deal with conflicts

  • Sense of responsibility

  • Ability to work independently

  • Assertive

  • Goal-oriented

  • Problem solving

Work environment:

Physical Effort: While performing the duties of this job, is regularly required to sit, use hands to handle, or feel; reach with hands and arms; and talk or hear

Physical Environment:  Spends majority of time in an office environment

Wages: $19/H

Job retention bonus: $500 for first certification 3-6 months

Shift: Day/Evening

Benefits: Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.  Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please send an email to to advise of the nature of your request along with your contact information.

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