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Staff Technical Writer
  Duluth   Full time

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Lisa Dutton

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Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.

Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website

Kapsch TrafficCom is seeking a Staff Technical Writer to join our documentation team in Duluth, GA.

The Staff Technical Writer (TW) works on the Technical Publications team, writing content for a variety of documents that support our ongoing transportation projects. Writing tasks range from authorship of end‑user guides to copy-editing of technical design documents. Writers drive collaboration between departments by interviewing subject matter experts (SMEs) for content, such as software developers, system engineers, and project leads. They also gather relevant materials, such as org charts, drawings, wiki entries, checklists, and other supporting artifacts. With research in hand, he or she builds documents that align with the Kapsch quality standards and client expectations. Staff writers are self-motivated and work well with others. They follow departmental editing guidelines, track their work in Jira, and keep document hand-offs between team members clean throughout document life-cycle.

Essential / Core Functions

  • Determines development approaches in coordination with project and technical managers and the Document Management Specialist
  • Uses client requirements to edit or develop a document’s structure.
  • Gathers relevant materials, such as client requirements, org charts, drawings, wiki entries, and checklists, to write and build documents with quality
  • Interviews SMEs to clarify ambiguous passages and gather missing information..
  • Coordinates and collaborates with Document Management Specialist, other TWs, and other Kapsch employees
  • Updates document progression in tracking software.
  • Follows departmental writing, editing, and coordination processes.
  • Reports progress to Technical Writing Team Lead

Knowledge /Skills Required to Perform Essential Functions

  • Excellent writing and editing skills
  • Excellent researching and synthesizing skills
  • Vocabulary for discussing grammar, rhetoric, and style of a technical text
  • Experience using style guides to guide writing choices
  • Experience generating and editing technical documents of many genres, such as user manuals, installation guides, software documentation, design documents and training guides
  • Experience with content management systems, including an understanding and appreciation for version-control processes.
  • Experience with task-tracking software, such as Jira
  • Experience with the professional publication process
  • Excellent time management
  • Proficiency with Microsoft Word, Excel, Powerpoint and Content Management Systems

Preferred qualifications

  • Experience documenting large integrated hardware or software architectures
  • Familiarity with Atlassian’s JIRA and Confluence
  • Background in Transportation Industry

Communication Skills

  • Well-developed verbal skills to allow clear communication without ambiguity
  • Excellent written and oral communication skills
  • The ability to follow instructions and procedures, and to use good judgement in the performance of assigned work
  • The ability to be a team player in fostering good relations with other team members.
  • Maintain a professional approach in all dealings with others, and work harmoniously in a team environment
  • Must be able to work in rapidly changing environment and adapt quickly to new situations
  • Must be self-motivated, requiring minimal supervision

Education / Experience

  • Bachelor’s degree in Communications, English, or Engineering
  • 2 years of experience working in the technical sector performing technical writing or editing

What’s in it for you?

  • Solving complex problems that improve daily the lives of people around the world

  • Opportunity to work with cutting edge technologies in a high-growth industry

  • Career growth and development opportunities

  • Casual work environment with flexible work hours

  • Excellent benefits including a no-cost medical insurance option for employee and eligible dependents

The Kapsch portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.

Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.  

Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.

Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers  solutions  across  our  customers’  entire  value  chain  –  from  single  products  and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California), Canada (Mississauga) and Mexico (Mexico City).

Kapsch TrafficCom is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.

Kapsch TrafficCom is a drug-free workplace.

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