Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.
Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website https://www.kapsch.net/us/ktc
The Technical Operations Support position will operate and maintain our production and development infrastructure and core applications, support our customers and broader engineering teams to deliver the highest quality of service. In this role, you will provide new and existing customers with the best possible service in relation to service requests, suggestions, and complaints.
This position will work on-site at 7701 Metropolis Drive, Austin, TX 78744, and involves shift work. The shift will be 7PM to 7AM and could be either, Monday thru Wednesday with alternating Thursdays or Friday thru Sunday with alternating Thursdays.
1st level support for internal and external customers
Incident coordination in ITSM tool
Providing solutions to incidents and failures
Escalation of complex incidents
Monitoring of IT systems infrastructure
Remote technical support for systems users
Configuration of applications and testing
Cooperation with other teams and departments
Deploy development and production systems within established SLAs
Perform operational tasks such as system updates and software upgrades
Manage incidents, conduct root-cause analyses, and author post-mortems
Participate in 24x7 on call rotation
Identifies problems and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
What’s in it for you?
We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
Work in a friendly environment, within a dynamic international team
Attractive career path within the organization
Possibility to participate in regular trainings (technical and personal development)
A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
Solving complex problems that improve daily the lives of people around the world
Opportunity to work with cutting edge technologies in a high-growth industry
Career growth and development opportunities
Casual work environment
Excellent benefits including a no-cost medical insurance option for employee and eligible dependents
What we are looking for:
LAN and WAN basic knowledge
Familiar with PC components and it’s diagnostics
Very good knowledge of Windows and MS Office
You are a teamworker and fast learner
Associate’s degree with at least 1 year of experience in a technology role
Basic understanding of how software interacts with hardware
Excellent written and verbal communication skills
Ability to listen effectively and communicate at a professional level
Attention to detail, especially when multi-tasking
Ability to type 40 WPM
Able to work shift work
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to email@example.com to advise of the nature of your request along with your contact information.
MOS Code: Military occupation(s) that relate to the initial selection criteria for this position may include: 3D0X4, 25B, ITS, 673