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Operations and Maintenance Manager - Rockville, MD
 United States of America, Rockville   Full time

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Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

The Role:

Kapsch TrafficCom is seeking an Operations and Maintenance Manager for our Rockville, MD office.

The eligible candidate will oversee all field activities related to Maintenance and Operations of TCS & NCS Systems as the overall program lead. Job duties include but are not limited to being responsible for the maintenance associated with all delivered TCS/NCS products and subsystems.

This includes leading and directing staff and subcontractors assigned; providing leadership and operational expertise and guidance both to internal parties and customers - providing direct customer interface; developing staffing plans, monitoring and ensuring proper execution of all PM/CM activities; adhering to all agreed upon KPI’s; providing system KPI and incident reporting to customer senior leadership; supervising the use of facilities, fleet and maintenance equipment assigned; performing QA/QC for staff and applicable tasks to ensure accuracy, proper work methods, techniques, and compliance with best known standards and specifications; provide mentoring, training and over sight of all project staff assigned. Monitor, inspect and support systems operation; ensure system integrity and operation while maintaining the best, most reliable, and most accurate systems.


  • Develops and manages project schedules

  • Oversees a continuous preventative maintenance program

  • Works with multiple functional groups to define scope, budgeting, forecasting, for continuous operational delivery for project

  • Monitors automatic failure reporting system to ensure timely response and resolution in accordance with contract guidelines

  • Monitors all repairs and project work for QA/QC, timely completion, submits approval documents and ensures invoicing of activities where applicable

  • Directs customer interface for project

  • Drives system performance ensuring all contract required metrics are maintained and all performance audits are completed and passed for each project performance requirement

  • Provides complete and accurate monthly maintenance reports to customer 

  • Drives internal teams and subcontractors to meet project milestones for all activities, including but not limited to response/repair, Daily-Weekly-Monthly-Semi-Annual preventive maintenance, force Majeure repair work or installations

  • Provides customer with up-to-date detailed information on all ongoing activities clearly outlined in required maintenance management systems

  • Manages fleet, inventory process and facilities under project responsibilities

  • Oversees inventory levels, spares and ordering within budget

  • Drives cross functional team implementation and communication for best known practices across all operational aspects of project

  • Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with best known standards and specifications

  • Ensures adherence to safe work practices and procedures on day-to-day operations and maintenance activities performed under the contract

  • Installs process and procedure for all O&M activities

  • Understands and meets all customer stated system KPI’s and project requirements

  • Directs interaction and cross communication with all support resources and project management

  • Responds to customer inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner

  • Adheres to all performance monitoring and reporting requirements as per the RFP

  • Ability to manage multiple project issues at any given time while maintaining large-scale 24x7 revenue collection systems

What’s in it for you?

  • Solving complex problems that improve daily the lives of people around the world

  • Opportunity to work with cutting edge technologies in a high-growth industry

  • Career growth and development opportunities

  • Casual work environment with flexible work hours

  • Excellent benefits including a no-cost medical insurance option for employee and eligible dependents

What we are looking for:

  • 5 years of experience in toll system operations and maintenance, and maintenance management

  • 2 year Associates degree or minimum 5 years in relative industry work experience

  • Management experience in a team-oriented workplace

  • Advanced knowledge and fluency with windows OS and Microsoft office suite (Excel and MS word)

  • Basic understanding of low voltage AC/ DC circuitry, experience with RF or microwave

  • Valid Driver’s License

Our top Candidates will have:

  • At least 5 years of experience in over sight and coordination of all toll system operations and maintenance and expertise in managing a maintenance program

  • Advanced knowledge and fluency with windows OS and Microsoft office suite (Excel and MS word)

  • Candidates should have good understanding managing staff and maintenance programs associated to large scale revenues collection systems

  • Flexibility, on-call duties will be required. The work day and work week may not be standard and may include weekends

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.  Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please send an email to to advise of the nature of your request along with your contact information.

Unsolicited Third-Party Candidates: Please note that Kapsch TrafficCom does not accept unsolicited resumes/candidates from third-party recruiters that are not engaged and under written contract with Kapsch TrafficCom. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch TrafficCom has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third-party employment agency, individual or entity.  For more information, please contact

Kapsch TrafficCom Headquarters