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Service Manager
 United Kingdom, Coventry   Full time

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Job ID
mwd_7531

Your responsibilities

  • Assure professional way-of-workings along ITIL standards and appropriate system and service documentation
  • Contribute to project specific tasks in service delivery function
  • Contribute to Operational Excellence initiatives by involving and supporting entire team to strive for continuous improvements
  • Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
  • Solving complex problems with information technology software and hardware
  • Overseeing the Incident Management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the Incident Management process
  • Collaborating with the Incident Management team to ensure that all protocols are diligently followed
  • Adjusting the Incident Management process as required to ensure its effectiveness
  • Communicating with senior stakeholders regarding major issues in complex IT environments
  • Creating and participating in multi-vendor conference calls to manage incidents end to end
  • Trending and analysis associated to previous incident detail
  • Developing procedural documentation for Incident Management
  • Operate in an oncall rota system to support Major Incident Management

Your profile

  • Higher education with IT background (FH or University degree desired) or comparable practice experience
  • Minimum of 5+ years of experience in IT service environments
  • ITIL v3/v4 certification is an asset
  • Creative, solution driven personality with can-do attitude & approach
  • Business fluent in English, additional European languages are a plus

Our Offer

  • A market compliant salary
  • 1 year contract + permanent contract
  • Private medical care and life isurance
  • Challenging the limits of mobility for a healthy world without congestion
  • A hands-on onboarding with an experienced team in an international working environment
  • Attractive salary increases according to your performance
  • Ongoing professional education and training measures

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