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L2 Application Support Engineer
 United Kingdom, Coventry   Full time

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Job ID
mwd_7470

Responsabilites:

  • Provides 2nd level Application/System end-to-end support experience for the customer for proprietary applications, as well as COTS components.
  • Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes.
  • Initiates and drives problem management activities.
  • Deployment of software releases to production and pre-production environments.
  • Creates and maintains system and service documentation, including knowledge sharing.
  • Generates application performance reports using availability and performance management toolset.
  • Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), development and 3rd parties.
  • Contributes to project specific task with/without technical lead function.
  • Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.

Requirements:

  • Higher education with IT background (University degree is an asset).
  • Minimum of 1 year of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions).
  • Willingness to work on shifts or standby rotation 24/7/365 (during 6 months), later you would have standard office hours with on-calls.
  • Business fluent in English (both written and oral).
  • Creative Team player with good communication skills, analytical thinking and outcome focused personality.

Nice to have:

  • Experience with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platform.
  • Experience with the transition of legacy environments into PaaS / SaaS oriented architectures.
  • ITIL v3/v4 or similar IT certification.

Our Offer

  • Open-ended contract
  • Hybrid working model
  • Holidays: 30 working days
  • Other benefits within flexible retribution plan: health insurance, restaurant pass card, public transport card etc.
  • Challenging the limits of mobility for a healthy world without congestion
  • Adiverse and dynamic international working environment of Kapsch TrafficCom and opportunities for personal growth
  • Possibility to work in an international company that operates in a dynamic industry where the working environment favors the professional growth.

Kapsch TrafficCom Headquarters