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Operations and Maintenance Manager - Mid Atlantic

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United States of America, Rockville
Full time

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Clark Muldrow

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Kapsch TrafficCom is a provider of intelligent transportation systems in the fields of tolling, traffic management, smart urban mobility, traffic safety and security, and connected vehicles. As a one-stop solutions provider, Kapsch TrafficCom offers end-to-end solutions covering the entire value creation chain of its customers, from components and design to the implementation and operation of systems. The mobility solutions supplied by Kapsch TrafficCom help make road traffic safer and more reliable, efficient, and comfortable in urban areas and on highways alike.

Kapsch TrafficCom is an internationally renowned provider of intelligent transportation systems thanks to the many projects it has brought to successful fruition in more than 50 countries around the globe. As part of the Kapsch Group, Kapsch TrafficCom has subsidiaries and branches in more than 30 countries.

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

Has accountability for the performance and results of a team.
Leads professional employees and/or supervisors (usually 5-10 people) or supervises large, complex support, production or operations team(s).
As people leader responsible for deploying resources, performance evaluation, pay reviews, and hire/fire decisions.
Adapts departmental plans and priorities to address resource and operational challenges.
Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from senior leaders.

The eligible candidate will oversee all field activities related to Maintenance and Operations of TCS & NCS Systems as the overall program lead. Job duties include but are not limited to:  Responsible for the maintenance associated with all delivered TCS/NCS products and subsystems. This includes: leading and directing staff and subcontractors assigned;  provide leadership and operational expertise and guidance both to internal parties and customers: providing direct customer interface; developing staffing plans, monitoring and ensuring proper execution of all PM/CM activities; adhering to all agreed upon KPI’s; providing system KPI and incident reporting to customer senior leadership; supervising the use of facilities, fleet and maintenance equipment assigned; Perform QA/QC for staff and applicable tasks to ensure accuracy, proper work methods, techniques, and compliance with best known standards and specifications; Provide mentoring, training and over sight of all project staff assigned; Monitor, inspect and support systems operation; ensure system integrity and operation while maintaining the best, most reliable, and most accurate systems,    


  • Develops and manages project schedules  

  • Oversees a continuous preventative maintenance program 

  • Work with multiple functional groups to define scope, budgeting, forecasting, for continuous operational delivery for project.   

  • Monitors automatic failure reporting system to ensure timely response and resolution in accordance with contract guidelines  

  • Monitors repairs for timely completion, submits approval documents and ensures invoicing of activities where applicable  

  • Direct Customer interface for project 

  • Drive system performance ensuring all contract required metrics are maintained and all performance audits are completed and passed for each project performance requirement 

  • Provide complete and accurate monthly maintenance reports to customer   

  • Drive internal teams to meet project milestones for all activities, including but not limited to response/repair, Daily-Weekly-Monthly-Semi-Annual preventive maintenance,. 

  • Provide customer up to date detiled information on all ongoing activities clearly outlined in required Maintenance management systems  

  • Manages fleet, inventory process and facilities under project responsibilities 

  • Drive cross functional team implementation and communication for best known practices across all operational aspects of project. 

  • Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with best known standards and specifications 

  • Ensures adherence to safe work practices and procedures on day to day operations and maintenance activities performed under the contract.  

  • Install process and procedure for all O/M activities 

  • Clear and transparent  communication with customer per scheduled meetings and adhoc as needed 

  • Understand and adhere to all system required KPI;s  

  • Responds to customer inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner 

  • Adheres to all performance monitoring and reporting requirements as per the RFP. 

  • Ability to manage multiple project issues at any given time while maintaining large-scale 24x7 revenue collection systems 



Qualified candidates will possess a minimum of : 


  • HS Graduate 

  • Valid Drivers License  

  • 2 year associates or technical school degree 

  • Shall have at least 5 years of experience in toll system operations and maintenance and maintenance management. 

  • Experienced in oversight and coordination of all toll system operations and maintenance and expertise in managing a maintenance program. 

  • Must be fluent with windows OS and Microsoft office suite.    



Candidates should have good understanding managing staff and maintenance programs associated to large scale revenues collection systems. Basic understanding of low voltage AC/ DC circuitry, Experience with RF or microwave is a plus. Flexibility is a key component and On-call duties will be required. The work day and work week may not be standard and may include weekends. 

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Clark Muldrow
Recruiting Specialist
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