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Financial Services

Topics, trends and challenges

  • Banks and other financial service providers under special public attention.
  • Strict regulations from legislatures as well as national and European financial supervisory authorities.
  • Regulatory requirements and stricter financing approval criteria reduce the potential customer base.
  • Transparency and compliance are mandatory, flexibility and productivity are essential.
  • Offline banking versus online banking.
  • Fewer branches, fewer staff and increased expectations for service and consultation.
  • Technology companies are offering their own payment solutions.
  • New forms of financing appearing, such as crowdsourcing.
  • Cost pressures: Margins are decreasing, processes are being optimized.

Kapsch solutions: Quality, performance, future stability

The banking and insurance processes of today and tomorrow are digital, convenient and secure. For example with solutions for legally binding end-to-end conclusion of contracts for online banking.

Digitale Antragsstrecke
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The online channels of banks and insurance companies are highly sensitive. Legal certainty, compliance and transparency are paramount. With Kapsch online session recording, it is possible to precisely retrace how customers interact with online offers from financial service providers to know which decision processes take place and which actions are canceled, for example.

Professional and secure online consulting from the Kapsch Cloud in the earthDATAsafe. Direct integration into existing telephony solutions. Without complicated installation processes. Kapsch online consulting functions via a “consulting button” on the website of the financial company. It offers a comprehensive range of services, including: Video/audio, chat, co-browsing, co-editing and online concluding and signing of contracts.

Benefits and advantages

  • Increased efficiency and productivity.
  • Cost reduction.
  • Improved security, trust and transparency.
  • New business thanks to new digital offers.
  • Legal certainty.
  • Optimization of customer satisfaction.
  • Acquisition of new customers.
  • Secure investments for a secure future.
  • Take advantage of innovations in one’s own business without major technical expense.