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Field Service Technician - Leander, TX
 Austin   Full time

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Lisa Dutton

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Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

The Role:

As a Field Service Technician for Kapsch TrafficCom you will help maintain, install and administer Toll and ITS (Intelligent Transportation Systems) components in support of assigned projects within the region. This is a multi-faceted role that encompasses everything from installing new devices and components, performing corrective and preventative maintenance on electronic and mechanical components, equipment and systems through customer reporting, while ensuring all systems remain operational. This will include maintenance, safety, testing, and process improvement.

This role will work on-site with one of our customers in Cedar Park, TX. Work will be performed outdoors, in tunnels and near freeways/highways, with frequent utilization of scissor lifts, boom lifts, and bucket trucks. All tools and PPE will be provided. This role supports a 24/7/365 operation and will require night and weekend hours in addition to participating in an on-call rotation. This role is for second shift: 10am-7pm.


  • Perform predictive, preventative and corrective maintenance

  • Provide timely response to tickets while documenting best practices

  • Provide service and customer support during field visits or dispatches

  • Diagnose errors and/or technical problems and determine proper solutions

  • Produce timely and detailed service reports

  • Operate vehicles in a safe manner and using field automation systems

  • Work independently or with team on installations, modifications, and repairs of tolling equipment and related ITS systems at various sites in the region

  • Read Toll System schematics and drawings, equipment manuals and design plans

  • Monitor automatic trouble reporting system to ensure timely problem resolution in accordance with guidelines

  • Test toll collection and ITS systems through physical inspection and electronic test and measurement equipment procedures

  • Monitor, maintain and perform diagnosis of equipment problems with lane control servers, digital message signs, sensors, cameras, automatic vehicle ID readers, antennas, RF sources, switches, multiplexers, media converters, monitors, frame grabbers and other industry related equipment

What’s in it for you?

  • Solving complex problems that improve daily the lives of people around the world

  • Opportunity to work with cutting edge technologies in a high-growth industry

  • Career growth and development opportunities

  • Casual work environment with flexible work hours

  • Excellent benefits including a no-cost medical insurance option for employee and eligible dependents

What we are looking for:

  • High School diploma or equivalent

  • Vocational training in Electrical or Electronics and at least 2 years of Field Maintenance or equivalent experience

  • Ability to troubleshoot, test, repair, and service technical equipment

  • Experience reading and interpreting schematics, diagrams, and blueprints

  • Ability to utilize mobile tools and applications

  • Basic networking and technical troubleshooting experience

  • Proficient with the Microsoft Office suite of applications including Excel, Word and Outlook

  • Ability to perform detailed mathematical calculations

  • Experience gathering, maintaining, formatting, compiling and manipulating technical data

  • Experience with RF, microwave, electronics and AC circuitry

  • Understanding of low voltage AC/DC current

  • Excellent communication skills, the ability to work independently and strong problem-solving ability

  • Experience utilizing multimeters and basic hand tools (sockets, screwdrivers, small drills)

  • Ability and willingness to work at heights up to 60’, outdoors (highway, tollway, bucket truck, boom lifts) and inclement weather

  • Ability and willingness to work in a 24/7/365 environment (Nights, weekends, holidays, on-call basis)

  • Valid, non-commercial driver license, with a clean driving record

  • Ability to stand for long periods and lift up to 25 pounds independently

Our top Candidates will have:

  • The ability to work flexible shifts and to adapt to changing work schedules after hours on an “on call” basis

  • Experience working at heights - utilizing aerial lifts like bucket trucks or scissor lifts

  • Experience working outside for long periods

  • Experience with fiber termination kits, communication cable termination and test equipment

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.  Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please advise of the nature of your request along with your contact information.

Unsolicited Third-Party Candidates: Please note that Kapsch TrafficCom does not accept unsolicited resumes/candidates from third-party recruiters that are not engaged and under written contract with Kapsch TrafficCom. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch TrafficCom has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third-party employment agency, individual or entity.