The IT department of the future will be a mix of business, commercial, relationship management and technology know-how. IT competencies move to outsourcers and companies no longer need to invest to in-house skills in these areas. Kapsch proposes outsourcing IT services to companies who want to focus on their core businesses instead of investing to IT department.

We offer a mature, commercially competitive and widely available portfolio of IT services, so that our customers could create optimal outsourcing model that suits to their needs and build ideal relationship.

Outsourcing services goals:

• Focus on customer’s core business
• IT environment and resources cost cutting
• Optimization and the best IT modernization planning
• IT services quality and complexity increase by SLA definition
• Flexibility of IT services
• Effective monitoring IT services

Outsourcing models:

Kapsch offers two types of outsourcing:

• Full outsourcing
  Represents package of services used to ensure operability of the whole IT environment
• Selective outsourcing
  We can outsource only selected services from our portfolio

Basic outsourcing services structure:

• IT systems HW and SW outsourcing
• IT specialist outsourcing
• Helpdesk outsourcing
• Services ensuring operability of the IT
• Proactive conceptual work on IT technology strategy and planning
• IT structure design, optimization, implementation
• IT department projects management and realization