"The Austrian business landscape is dominated by small and medium-sized enterprises. Many of these companies act very dynamically, take advantage of new opportunities and achieve enormous rates of growth," explains Thomas Stolz from Product & Alliance Management at Kapsch BusinessCom. "With IntelliGate, we are supporting these companies along their growth course. Thanks to its modular design, the system can be expanded in pace with the company’s growth."
Aastra IntelliGate - a communications platform for SMEs
Aastra IntelliGate was specially conceived for the needs of small and medium-sized enterprises with up to 600 employees. Using advanced technology, the system combines the advantages of classic telecommunications with the newest Internet technology. This makes IntelliGate a central communication platform in the company that allows, among other features, the integration of home workers via Session Initiated Protocol (SIP). Existing broadband Internet connections can then be used for classic telephony.
The Aastra IntelliGate solution from Kapsch also has an extensive set of modern features for increasing the efficiency of a company’s communication. The spectrum ranges from call forwarding, team lines and shared lines all the way to integrated call center functionality. Additional cost-saving functions such as least cost routing (LCR) and call data recording increase transparency and can be selected as options.
Unified communications on board
Aastra IntelliGate has an exceptionally intuitive user interface. Despite its comprehensive features, the integrated call center is easy to manage. End users profit from the seamless Outlook integration that keeps contacts and schedules constantly synchronized. The “One Number” function allows simultaneous call forwarding to multiple devices, such as a desk phone, DECT phone or mobile. This allows employees to always be reached at the same number, regardless of whether they are at their desk or traveling. Mobile telephones can be effortlessly integrated into the system using the Aastra Mobile Client, which is available for phones from a wide range of manufacturers.
System integration with Kapsch BusinessCom
The modular design and the large number of open interfaces make it easy to adapt IntelliGate to new requirements. And Kapsch BusinessCom is always ready to assist its customers in this regard. As a leading Austrian system integrator, the company is the perfect partner for integrating IntelliGate into an existing infrastructure. Kapsch BusinessCom is one of the largest Aastra partners in the country and has years of experience in the fields of IT and telecommunications. By working with its affiliate Kapsch Financial Services GmbH, the company is also in a position to address the special needs of any customer with a wide range of financing options.
Kapsch BusinessCom – a company of the Kapsch Group – is a leading ICT service partner in Austria, Central and Eastern Europe with over 1,200 employees and annual sales exceeding 230 million euros. Embedded in the Kapsch Group, Kapsch BusinessCom is active worldwide with its own offices in Austria and subsidiaries in the Czech Republic, Slovakia, Hungary, Romania and Poland. Kapsch has positioned itself as an ICT service partner offering a complete solution portfolio covering the areas of information technology as well as telecommunications. In addition to system integration and continuous optimization measures, Kapsch BusinessCom is increasingly taking on responsibility for the entire area of operations. Kapsch BusinessCom relies on manufacturer independence and partnerships with globally leading technology providers, such as Apple, Aastra, Avaya, Cisco, Google, Hitachi, HP and Microsoft. In concert with these partners Kapsch offers its services as a consultant, system supplier and service provider, but above all as a reliable, dependable, long-term trusted advisor in a rapidly changing technological environment. Kapsch BusinessCom always generates clear added value for its over 17,000 customers.
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BusinessCom, innovation, Aastra IntelliGate, IP telephony