Whether in a customer service center, an order center of a mail-order company or a roadside service hotline, a Kapsch Contact Center solution is recommended anywhere that communication and customer service are the primary success factors. Kapsch Contact Center solutions are perfect for greater efficiency, faster response and processing times and improved service quality while easing the workload on employees at the same time.
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Features:

• Equivalent handling of calls and emails
• Automatic connection to the most suitable processor (skill-based routing)
• Automatic data and information delivery to the processor
• Internet chat service via call-back or chat request function
• Standard inquiries via interactive voice response system
• Comprehensive reports and statistics
• Outbound solutions are also possible