DataXtender

Today it is very important for the network operator to be informed about the efficiency of his own network and thus about network quality at any time. This is the only way of ensuring customer satisfaction and consequently long-term success. The multitude of available data, however, sometimes makes it difficult to find the basis for well directed measures and decisions in order to ensure optimized operation.

DataXtender is the solution to this problem. Depending on the occasion, it provides specific information, among others, about utilization of individual servicesuser behavior and service- and network quality.

Here are some examples:

• Timely identification of network problems in order to prevent customer complaints
• Basis for trend analyses in the portfolio management regarding service utilization
• Call-analyses per customer as sales support
• Support in error analysis per customer and service by end-to-end service assurance

Usability-, quality- and performance data provide exact information on the status of the network on the levels infrastructure, service and content. This makes possible fields of application as diverse as the target groups. The great number of data interpretation tools enables sales and marketing as well as the whole engineering sector to get valuable information on the customer, the quality of the service portfolio but also on ways of optimization. All of this can be realized by queries on “near real time” basis and DataXtender's extremely fast response times. All evaluations are presented in tables or diagrams that provide clear information and thus support decisions at the best possible rate.